Adam Louie
Summary
Reliable guide, manager, chef, and caregiver, I demonstrate a high level of initiative and possess exceptional work ethic. Known for high productivity and efficient task completion in fast paced environments to manage task development and goals. History of thriving in team oriented environments and specialize in planning, team leadership, and operational improvement. Excel in communication, problem solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
12
12
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Manager/Shift Supervisor
Fishbowl - Bondi Beach
Melbourne, Australia
08.2024 - 12.2024
- Managed store operations of a restaurant in Central Melbourne, Victoria, Australia.
- Open and closed the restaurant while counting/ordering product and received deliveries.
- Mixer and kitchen hand.
- Coached, mentored and trained team of 25 staff members in order to improve their job performance.
- Coordinated inventory management and ensured stock availability.
- Oversaw customer service and resolved guest inquiries and refunds efficiently.
- Managed daily operations and staff scheduling at busy Melbourne venue.
Retail/Rental Sales Agent
Sports Basement
San Francisco, California
09.2021 - 02.2024
- Assisted customers in selecting rental equipment tailored to their needs.
- Explained rental policies and procedures to ensure customer understanding with snowboard and ski boot sizing and calibration.
- Processed rental agreements using point-of-sale systems efficiently with the restoration of camping and backpacking gear.
- Bicycle maintenance and repairs.
Tour Guide
City Kayak
San Francisco, CA
08.2020 - 06.2021
- Guided groups through city waterways, sharing historical and cultural insights of San Francisco.
- Ensured safety protocols were followed during kayak tours and activities around the Giants Ball Park and China Basin.
- Assisted customers with equipment selection and provided usage safety instructions for surf-ski, single/double kayaks, and SUP training.
Event Caterer
Runway East
London, United Kingdom
09.2019 - 02.2020
- Catered for startup company hosted events and corporate panels.
- Coordinated event logistics, ensuring seamless service delivery for various functions.
- Managed inventory levels, selecting quality ingredients for optimal food preparation.
- Delivered neighboring homeless community our event’s leftover food.
Tour Guide
AnTrek
Koh Phi Phi , Thailand
08.2018 - 06.2019
- Maintained group safety while we explored and discovered the exotic flora and fauna in the jungles of Thailand.
- Assited with website development, AnTrek flyer printing and distribution.
- Booked, coordinated, and facilitated boat and trekking tours.
- Mentored and trained new guides and created the company safety handbook.
Staff Manager
Alderpoint Holdings
Humboldt, CA
06.2017 - 07.2018
- Managed farm operations and daily tasks of 120 employed staff onsite, open/closed facilities on 100 acres.
- Assisted with company logistics, the employment/termination of staff, staff attendance and living situation, staff wages, worker rights, and staff scheduling.
- Maintenance of farm facilities, heavy machinery, tools and equipment.
Front Desk Receptionist
Dao House/Aspen Lodge & Suites
Estes Park, Colorado
12.2016 - 04.2017
- Received training from a 27th generation Doaist Priest, discovering the cultivation of self and the expansion of mind, body, and spirit.
- Student resident who managed front desk operations, lobby maintenance, and bookings.
- Greeted guests warmly and managed check-in/check-out procedures efficiently while open/closed the lodge facilities.
- Answered phone calls and responded to inquiries with professionalism while managed reservations using hotel management software effectively.
- Assisted with housekeeping; flipping beds, washing sheets, and cleaning rooms.
- Assisted with horse drawn sleigh-rides and was the equestrian/stables hand, helping maintain, feed, and care for 28 horses on property.
- Kitchen sous chef, dinning room staff, and dishwasher.
- Student practicing the ancients arts of Yi Jing, Tai Chi, Kung Fu, and mediation.
Program Intern/Field Instructor
Outward Bound California
San Francisco, California
01.2016 - 12.2016
- Assisted in both head office and logistical field instructor planning and program development.
- Educated middle and high school students in organized outdoor education programs for diverse groups of inner city youth.
- Created a two-week program/expedition for grieving adolescents in the Bay Area called H.O.P.E - Healing Our Past Experiences.
- Field instructor to wilderness survival skills and navigation, along with core team building, character development, group leadership, and community service.
- Logistical support for creation/organization of backcountry meals and testing field equipment.
- Designed expedition plans, administered first aid, cooked backcountry meals, and facilitated group activities.
Recreation Activity Advisor
Hillsdale Kids
San Mateo, California
08.2013 - 08.2014
- Developed strategic plans to enhance children's learning experiences with trips to museums in the Bay Area, tide pool beaches along the coast, football/basketball games at the Rec center, and small trips in nature.
- Provided pick-up and transport of students from preschool through 8th grade from Spanish immersion school to afterschool.
- Assisted with elementary, middle, and high school level math, English, and history homework.
Respite Care Provider
Arcadia Care
San Mateo, California
09.2012 - 10.2013
- Provided compassionate care to a nonverbal child with Lissencephaly, while administered medications and performed physical therapy and occupational therapy and inclusive wheelchair bound recreation.
- Assisted child with daily living activities and personal hygiene needs like, brushing teeth, changing diapers, feeding through a G-tube, transfers and transport, and music based therapy.
- Coordinated schedules and activities to enhance child’s engagement and well-being.
Education
Wilderness First Responder (WFR) - Wilderness Outdoor Medicine
Wilderness Medicine Institute
06.2016 - 06.2019
Bachelor of Science - Recreation, Parks, And Tourism Administration
San Francisco State University
San Francisco, CA 09.2010 - 06.2016
Study Abroad - Hospitality And Tourism Management - Ecotourism And Sustainable Development
Mahidol International University
Bangkok, Thailand 09.2014 - 09.2015
Paramedic - Emergency Medical Technician
Foothill Community College
Los Altos, CA 09.2012 - 06.2013
Carlmont High School
Belmont, California Skills
- Kayaking instructor/Backcountry Guide
- Archery/Soccer/Baseball/Swim Instructor
- Microsoft Word, Excel, PowerPoint
- Store Operations Management and Inventory Coordination
- Customer Service Management
- Staff Training and Mentoring
Certification
- Wilderness First Responder (WFR)
- Emergency Medical Response (EMR)
- CPRPR/AED
- Oxygen administration
- Blood Borne Pathogens and Disease Prevention
- Epi-auto Injector and Asthma inhaler
- PADI Scuba certified
- Grief and Bereavement Counseling (March 2012)
Volunteer Service
- Twiins Group (Sep 2020 - Present) - Mediate a weekly meeting for twins who share a bond of unforgettable loss by creating a safe space to share their story and engage in open discussion.
- Duke of Edinburgh, DofE, Purbrook Park Secondary School (Oct 2019 - Feb 2020) - Navigated the English youth education system by assisting in the school’s outdoor education program, aiding in regional DofE navigational mapping, route planning, expedition packing, and supported the logistics of the youth program.
- Au Pair in Portsmouth England (Jun 2019 - Feb 2020) - Family chef, cooked both meat and plant-based vegan meals, kitchen cleaning, house restoration and interior maintenance, and caretaker of two cats.
- PLUR Angels (Jan 2016 - Feb 2020) - Worked along side EMT/Paramedics to ensure safety of rave and festival participants around the Bay Area.
- Activities assistant at Laguna Honda Hospital (Sep 2015 - Dec 2015) - Assisted in the engagement and inclusive activities for the elderly and disadvantaged.
- BORP (Bay Area Outreach and Recreation Program) at the Glen Park Rec Center (Sep 2013 - Sep 2014) - Supported and participated in the weekend wheelchair basketball sports practices.
- Pomeroy Recreation and Rehabilitation Center (Sep 2011-Aug 2013) - Provided support along with therapeutic and inclusive recreation to children, teens, and adults with developmental disabilities.
Affiliations
- Traveled 43 countries spanning 4 continents.
- In 2023 completed two walking pilgrimages (88 Temples, Shikoku Japan - Camino De Santiago, Spain) spanning over 3k kilometers
- Sustainable Development Island Research Project, Koh Sak, Thailand. Participated in scuba research dive with Indonesian biologists collecting damaged coral samples and underwater documentation.
Timeline
Manager/Shift Supervisor
Fishbowl - Bondi Beach
08.2024 - 12.2024
Retail/Rental Sales Agent
Sports Basement
09.2021 - 02.2024
Tour Guide
City Kayak
08.2020 - 06.2021
Event Caterer
Runway East
09.2019 - 02.2020
Tour Guide
AnTrek
08.2018 - 06.2019
Staff Manager
Alderpoint Holdings
06.2017 - 07.2018
Front Desk Receptionist
Dao House/Aspen Lodge & Suites
12.2016 - 04.2017
Wilderness First Responder (WFR) - Wilderness Outdoor Medicine
Wilderness Medicine Institute
06.2016 - 06.2019
Program Intern/Field Instructor
Outward Bound California
01.2016 - 12.2016
Study Abroad - Hospitality And Tourism Management - Ecotourism And Sustainable Development
Mahidol International University
09.2014 - 09.2015
Recreation Activity Advisor
Hillsdale Kids
08.2013 - 08.2014
Respite Care Provider
Arcadia Care
09.2012 - 10.2013
Paramedic - Emergency Medical Technician
Foothill Community College
09.2012 - 06.2013
Bachelor of Science - Recreation, Parks, And Tourism Administration
San Francisco State University
09.2010 - 06.2016
Carlmont High School