ADAM MACIE

Managed and expanded relationships with multinational clients, coordinating with companies interested in exhibiting and sponsoring at global pharmaceutical conferences. Oversaw backend operations, utilizing CRM to track financials, client interactions, and potential leads and payments/finances. Ensured smooth on-site execution of conferences by managing and coordinating all necessary logistics.

• Ensured consistent communication with key accounts.
• Ensure client satisfaction and drive customer success.
• Strong negotiation and closing skills.
• Experience with CRM systems (e.g., Salesforce).
• Knowledge of the industry and competitive landscape

Managed loan applications using a continuous outbound dialer and coordinated with the bank team for final deal structuring. Communicated application outcomes to borrowers and explained approval terms, including benefits of GAP or vehicle service contracts. Achieved over 45% VSC percentage average and was the first to reach $58,000 funded gross in a month under a new sales process.

• Know how to operate a CRM on a CPU in order to take the borrower’s primary information while looking at credit over a recorded phone line
• Be in line with compliance and make sure I am following the rules that are set out about credit disclosing personal information and going over the numbers so the borrower knows exactly what is going on with their loan.
• Negotiated prices, terms of sales and service agreements including GAP and VSC.
• Able to identify a lead that has potential and a lead that isn’t able to be helped up front to help the process go smoother and/or inform the borrower what they can do to be in a better position with credit.

• At RefiJet my position title as a financial services representative was to convert inbound warm leads from LendingTree and walk them through the refinance process. The way to make money on commission is to sell mechanical failure coverage as well as GAP to each borrower. I was in the top 2% of fulfillment conversion at this company during my time here and never landed out of the top 10 in gross every month while I was at Refijet. My lowest month here was 32k gross out of my entire year and my average was about 37-40k every month. I logged 75 5 star reviews in my time with RefiJet.
• Help customers with the refinance of their current auto loan by using different lenders at hand.
• Negotiated prices, terms of sales and service agreements including GAP and ESC. (Extended Service Contracts)
• Ask for 5 star reviews and referrals after the refinance process is complete.
• Know product knowledge on all warranties and other products in order to educate the customer on how important it is to protect their own asset.
• Build a sense of urgency in order to get back all necessary e-docs and state specific signed title docs to get over to the lender for quick funding and more customer satisfaction.

• At AUTOPAY my position title as a loan consultant means I am in charge of refinancing hot leads from Credit Karma and LendingTree auto loans while being able to promptly and constructively sell warranty and GAP to each borrower. Then gathering all necessary stips and completing the finance process of their vehicle. Out of training I broke the all time record for most gross which was $34,550 my first month on the floor. Accumulated over 100 5-Star reviews on Lending Tree. Produced over 300k in Gross profits within a year.
• The ability to communicate to warm and hot lead transfers as to what the refinancing process entails.
• Negotiated prices, terms of sales and service agreements including GAP Able to identify a lead that has potential and a lead that isn’t able to be helped.
• Know product knowledge on all warranties including part costs, labor costs and being able to make it make sense to each borrower.
• Make sure each borrower has a pleasant experience and let them know and understand how the loans work and the correct timeline of when everything would be completed for them.

• While working as a sales consultant at Dodge and RAM, I was responsible for the marketing, leasing and financing of new and used vehicles. My duties were not limited strictly to sales, as I helped with all stages of the process. I was also responsible for helping prep our sales floor and vehicle displays in the front lot. I left this job as I got an offer to go into the auto refinance industry and took that opportunity.
• Recorded accurate and efficient records in the customer CRM.
• Attended monthly sales meetings and quarterly sales training.
• Negotiated prices, terms of sales and service agreements.
• Contacted new and existing customers to discuss how their needs could be met through specific products and services.
• Know product knowledge on specific new/used trucks and cars including SRT products.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

• At The Sharpest Rides I was selling strictly used vehicles at a high volume and had to use several sales and marketing tactics in order to complete the sale and bring in my own business. As a sales consultant I had to build genuine customer relations and maintain contact throughout the process including following up. I had to log all of my inbound and outbound calls into a program and organization was key to being successful. Selling high pace at the biggest used car dealership in America made me able to handle heavy loads in an efficient amount of time.
• Managed and recorded all leads from outbound and inbound telephone marketing.
• Prioritized daily work flows including all inbound calls, quotes and sales related inquiries.
• Used a sales program on the CPU to forecast all results and manage duties from previous sales and for future clients.

• At PHRG I gained marketing experience in the field and also at on-site marketing events. I learned incredible closing techniques that will benefit me for the rest of my life with sales. I coordinated and planned appointments as well as represented Power at events around the city including all types of festivals where we would set up our tent and pitch people attending the event. Rated the number one place to work in Fortune magazine, PHRG has made me a great leader and salesman full of ambition and integrity.
• Completed quarterly forecasting and monthly financial reviews.
• Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
• Cultivated and managed relationships with key clients, vendors and community partners.