Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Washington Collision Center LLP
Washington, NJ
06.2021 - 08.2024
Interacting with customers over the phone who have been in major vehicle accidents, who have had their vehicles taken away from them, Insurance companies, vendors, etc. As well as assisting customers who are upset.
Manage weekly payroll
Advanced clerical tasks - customer and employee communication, filing, data entry, reviewing and categorizing legal documents, etc.
Supervised day-to-day operations to meet performance, quality, and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Interact with customers from all backgrounds
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.