Adam Mercer
NEWORLEANS,LA
Summary
Results-driven Restaurant Manager with expertise in team management, customer engagement, and operations management. Proven ability to enhance guest satisfaction and streamline operations, ensuring compliance with health and safety standards. Became the to-go source of information regarding company updates in policy.
Overview
1
1
Language
10
10
years of professional experience
Work History
Restaurant Manager
Raising Cane's Chicken Fingers
Algiers, LA
03.2024 - 09.2026
- Directed daily restaurant operations and maintained compliance with health and safety regulations.
- Trained and mentored staff in customer service standards and operational procedures.
- Managed inventory levels and conducted regular stock audits to minimize waste.
- Implemented staff scheduling to optimize labor costs while maximizing service efficiency.
- Enhanced guest satisfaction through tailored service initiatives and prompt resolution of issues.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Developed training programs focused on operational excellence and performance improvement initiatives.
Electrical Project Coordinator
Ernest N. Morial Convention Center
New Orleans
07.2019 - 03.2024
- Oversaw procurement of electrical materials, ensuring timely delivery for multiple projects simultaneously.
- Coordinated electrical project schedules to enhance workflow efficiency and meet deadlines.
- Liaised with contractors to ensure adherence to safety and quality standards during project execution.
- Conducted site inspections to monitor compliance with project specifications and industry regulations.
- Streamlined reporting processes, improving accuracy of progress updates for upper management review.
Event Coordinator
Zea Rotisserie & Bar
Harvey, LA
04.2016 - 10.2019
- Coordinated logistics for corporate events, ensuring seamless execution and guest satisfaction.
- Developed event timelines and budgets, maintaining adherence to project goals and constraints.
- Managed on-site operations during events, troubleshooting issues to ensure smooth proceedings.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
Education
Bachelor of Science - Communications
Louisiana State University
Baton Rouge, LA05-2012
Skills
- Operations management
- Inventory management
- Employee supervision
- Kitchen equipment maintenance
- POS system operation
- Food safety compliance
- Staff management
- Shift management
- Supervisory skills
- Customer engagement
- Complaint resolution
Languages
English
Native or Bilingual
Timeline
Restaurant Manager
Raising Cane's Chicken Fingers
03.2024 - 09.2026
Electrical Project Coordinator
Ernest N. Morial Convention Center
07.2019 - 03.2024
Event Coordinator
Zea Rotisserie & Bar
04.2016 - 10.2019
Bachelor of Science - Communications
Louisiana State University