Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Adam Miller

Blissfield,Michigan

Overview

10
10
years of professional experience

Work History

Engineering Administrator

Binks
08.2018 - Current
  • Collaborate with engineering and manufacturing on ISO documentation such as Engineering Change Notes (ECN), Engineering Quick Adds (EQA) and Concessions for materials, processes, and documents into enterprise resource planning (ERP) systems.
  • Collaborate with engineers, product managers and instructional designers in the development of internal and external service manuals, technical bulletins and service instructions.
  • Led editing of product manuals, catalogs and literature for grammar, clarity, content and formatting.
  • Substantially reduced company costs by bringing back in house service manual revision updates and requested translations.
  • Reduced service manual translation lead times from weeks to only days.
  • Created and presented step by step instructions for the rebranding of service manuals in InDesign to engineering design groups.

Technical Support Representative

Binks
08.2018 - 12.2022
  • Successfully responded to distributor & end user inquiries regarding technical issues related to Binks Products, including product specifications, troubleshooting & product recommendations.
  • Developed an extensive troubleshooting guide for most frequently asked questions that is utilized daily by the technical support team to efficiently answer questions from end users, distributors and the sales team.

MAEAP Technician

Monroe Conservation District
09.2017 - 02.2018
  • Collaborated with the conservation district staff to promote the Michigan Agriculture Environmental Assurance Program and educate the public on the importance of sustainable agriculture in the county.
  • Delivered agricultural technical assistance to farmers through multiple farm specific risk assessments to gain Michigan Agriculture Environmental Assurance Program verification.
  • Maximize local, state, and federal agency resources to help farmers reduce negative impacts on the environment.

City Management Coordinator

City of Lincoln Park
12.2015 - 09.2017
  • Used strong issue resolution skills to resolve citizen complaints and city council concerns effectively as well as completed department head requests on a daily basis.
  • Streamlined the process from years to months of submitting buildings for recommended demolition to the dangerous building board and led property maintenance meetings with department heads concerning buildings that were blighted and/or in violation of city ordinances.
  • Reestablished and strengthened the city's social media accounts, website and cable channel by consistently providing up to date city news and events that created multiple views and likes.
  • Created and deployed for the first time a biweekly e-newsletter about city events and news as well as collected and produced a monthly performance report on each city department for the city manager and city council.
  • Answered phone calls and maintained front reception desk resulting in improved automation of city management office operations.

Education

Master of Science - Public Administration

Wayne State University
Detroit, MI
05.2012

Bachelor of Science - Urban Planning & Political Science

Eastern Michigan University
Ypsilanti, MI
05.2008

Skills

  • Technical Troubleshooting
  • Performance Management
  • Documentation Development
  • Customer Service Support
  • Interpersonal Skills
  • Critical Thinking
  • Adaptability
  • Team Management
  • Adobe InDesign
  • Adobe Photoshop
  • Adobe Illustrator
  • Microsoft Dynamics
  • Microsoft Power BI
  • Microsoft Office
  • Redokun
  • Epicor Data Management

Accomplishments

    Eagle Scout

Timeline

Engineering Administrator

Binks
08.2018 - Current

Technical Support Representative

Binks
08.2018 - 12.2022

MAEAP Technician

Monroe Conservation District
09.2017 - 02.2018

City Management Coordinator

City of Lincoln Park
12.2015 - 09.2017

Bachelor of Science - Urban Planning & Political Science

Eastern Michigan University

Master of Science - Public Administration

Wayne State University

Similar Profiles

CREATE PROFILE
Adam Miller