Dynamic leader with 18 years in hospitality operations, specializing in multi-venue management and guest-centric innovation. Delivered 11M in annual revenue at SK Venture Group, optimizing costs and achieving 90% guest satisfaction rate.
Overview
16
16
years of professional experience
Work History
Director of Operations
SK Venture Group
02.2021 - 01.2025
Led the launch and management of multiple hi-preforming bars and restaurants within a hospitality group, driving operational excellence and profitability.
Designed and opened Zuma from concept to execution, achieving 1M+ in annual revenue out of a 1475 square foot space.
Launched Sunset Patio Bar achieving 9M in annual revenue.
Oversaw staff training, inventory, vendor relations and P&L for 4 different concepts.
Mentored and coached team members to foster productive and engaging work environment.
Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
General Manager
Tapwerks Ale House
06.2009 - 11.2020
Responsible for the overall success of a multi-floor entertainment venue with full-service restaurant, multiple bars, music venue and private event space.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Education
Business Administration
University of Central Oklahoma
Edmond, OK
Hospitality And Tourism Management
Oklahoma State University
Stillwater, OK
Skills
Strategic Planning & Execution
Multi-Venue Operations Management
Revenue Optimization
Team Leadership & Development
Guest Experience Enhancement
Budget Management
Vendor & Supply Chain Oversight
Event F&B Expertise
Advanced Knowledge of POS Systems
Timeline
Director of Operations
SK Venture Group
02.2021 - 01.2025
General Manager
Tapwerks Ale House
06.2009 - 11.2020
Business Administration
University of Central Oklahoma
Hospitality And Tourism Management
Oklahoma State University
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