Windows
Adam Miskoff
Salesforce Admin
Monmouth Junction,NJ
Summary
Well-versed Salesforce Administrator with 10+ years of experience supporting sales and business analysis through detailed administration of complex systems. Deliberate educator, leading thoughtful and systematic tutorials on best practices for software utilization. Thorough troubleshooter solving complex software errors with urgency. Well-versed Salesforce Administrator supporting sales and business analysis through detailed administration of complex systems. Deliberate educator, leading thoughtful and systematic tutorials on best practices for software utilization. Thorough troubleshooter solving complex software errors with urgency.
Overview
11
11
years of professional experience
Work History
Salesforce Administrator
Supermums
Monmouth Junction, NJ
11.2021 - Current
- Designed and developed analytical data structures.
- Conducted tests to identify issues and make necessary modifications.
- Developed and updated databases to handle customer data.
- Created and updated database designs and data models.
- Implemented security measures to protect vital business data.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
Client Service Analyst officer
BANK OF AMERICA
08.2011 - 09.2021
- Salesforce usage and maintenance
- Create, Maintain and Operate internal Google-like search engine system of specified data and resources
- Communicate and problem-solve with tech partners to fix issues
- Beta test programs before their release to problem solve bugs
- Enter technology tickets to fix data feeds
- Assist colleagues with inquiries and Salesforce usage
- Remote login to caller’s system for Salesforce resolution
- Place managerial return calls to upset clients
- Implemented professional ability in developing rapport with clients, engaging in conflict resolution and interpersonal communication ensuring constant state of time-efficient workflow is maintained
- Set up and controlled user access levels across databases to protect important data.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Carried out day-to-day duties accurately and efficiently.
Education
No Degree - Game Programming
MERCER COUNTY COMMUNITY COLLEGE
Mercer County 05.2001 -
Skills
Salesforceundefined
Accomplishments
- Supervised team of 10 staff members.
- Collaborated with team of 10 in the development of Salesforce admin learning.
- Achieved Highest call taker by using Salesforce with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Additional Information
I am very fast learner with a lot of experience in business especially in larger corporations. I have over 10 years of experience in salesforce administration both on the user end and on the back of the system. I really enjoy the coding and app building process.
Software
IOS
Android
MacOS
Interests
Programming
AI learning
Timeline
Salesforce Administrator
Supermums
11.2021 - Current
Client Service Analyst officer
BANK OF AMERICA
08.2011 - 09.2021
No Degree - Game Programming
MERCER COUNTY COMMUNITY COLLEGE
05.2001 -
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