Adam Monroe
Houston,Tx
Summary
Business-minded Independent Claims Adjuster with exemplary skills in customer service, time management and service coordination. Bringing over 6 years of General Management Experience, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Postino Montrose
Houston, TX
10.2021 - 10.2022
- Facilities Manager, scheduling and overseeing repairs maintenance and remodel of facility
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
General Manager
Hearsay On The Green
Houston, Texas
07.2020 - 07.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
General Manager of Operations
Kulture
Houston, TX
08.2019 - 03.2020
- Prepared annual budgets with controls to prevent overages.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
General Manager
Hearsay On The Green
Houston, TX
06.2015 - 08.2019
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Skills
- Facilities Audit Manager
- Policy Development and Enforcement
- Hiring and Onboarding
- Multiple Department Oversight
- Records Organization and Management
- Finance and Accounting
- Financial Statement Review
- Administrative Management
- Problem Anticipation and Resolution
- Management Trainer
- Mathematical Calculation and Reasoning
- Operational Efficiency and Safety
- Data Consolidation
- Risk Management
- Analytical Skills
Additional Information
NPN 20346198
Texas ( Home State )
Alabama, Arizona, Florida, Georgia, Indiana, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, North Carolina, Oklahoma, Oregon, South Carolina, Washington
Certification
- Xactimate Level 2
- State Farm Auto
- State Farm Property
- State Farm Estimatics
- TWIA claims examiner
- TWIA commercial
- TWIA field
- MS Plan Level 1 desk examiner
- MS Plan Level 2 desk examiner
- USAA IA
- California Fair Claims
- HAAG training
- LCPIC (Louisiana Citizens)
- California Earthquake Accreditation
- NICTA certification (2 hours)
- Liberty Mutual & Safeco Core Training (Alacrity)
Timeline
General Manager
Postino Montrose
10.2021 - 10.2022
General Manager
Hearsay On The Green
07.2020 - 07.2021
General Manager of Operations
Kulture
08.2019 - 03.2020
General Manager
Hearsay On The Green
06.2015 - 08.2019