Adam Montgomery
Bel Air,MD
Summary
Proven track record of enhancing operational efficiency and customer satisfaction during tenure at Fed Ex Ground. Excelled in route planning and GPS technology, coupled with exceptional problem-solving abilities and customer service skills. Achieved significant reductions in customer complaints through meticulous attention to detail and effective communication.
Overview
17
17
years of professional experience
Work History
Delivery Courier
Fed Ex Ground
10.2014 - 01.2021
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
Cash Transit Armed Guard
Dunbar Armored
08.2012 - 10.2014
- Increased efficiency by performing regular vehicle maintenance checks and promptly reporting any issues for repair.
- Reduced risk during deliveries by consistently following company protocols and safety procedures.
- Maintained accurate records of all transactions, ensuring proper documentation for further review.
- Adhered to strict confidentiality standards when handling sensitive information related to clients'' financial assets.
Life Insurance Agent
American Income Life Insurance Company
04.2008 - 05.2009
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Petroleum Supply Specialist (92F)
United States Army
10.2003 - 03.2008
- Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
- Logged all transactions in real time to keep tracking system updated.
- Supervised reception, storage and shipping of fuel.
- Regulated variables such as temperature and pressure to maintain optimal flow.
- Leveraged strong organizational skills to maintain meticulous documentation of all transactions involving petroleum products.
- Streamlined fuel distribution processes to ensure timely support for mission-critical operations.
- Monitored trends in petroleum usage to forecast future requirements accurately, facilitating better resource allocation decisions.
- Spearheaded quality control initiatives aimed at detecting contaminants or discrepancies within delivered fuel batches.
Education
Bachelor Of Science - Sociology
Grand Canyon University
Phoenix, AZ08.2013
Associate Degree - General Studies
The Community College of Baltimore County
Essex MD08.2011
Skills
- Punctuality
- GPS Technology
- Load organization
- Route Planning
- Deadline Adherence
- Working Independently
- Customer Service
- Valid Driver's License
- Attention to Detail
- Time Management
- Excellent driving skills
- Problem-Solving
- Clean Driving Record
- Attention to confidentiality
- Payment Collection
- Smartphone Usage
- Supply Management
- Logistics and Transportation
- Handheld scanning devices
- Document Management
- Analytical Thinking
- Excellent Communication
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Timeline
Delivery Courier
Fed Ex Ground
10.2014 - 01.2021
Cash Transit Armed Guard
Dunbar Armored
08.2012 - 10.2014
Life Insurance Agent
American Income Life Insurance Company
04.2008 - 05.2009
Petroleum Supply Specialist (92F)
United States Army
10.2003 - 03.2008
Bachelor Of Science - Sociology
Grand Canyon University
Associate Degree - General Studies
The Community College of Baltimore County