ADAM MURPHY
Haslett
Summary
Michigan Personal Injury Protection Claims Professional since 2017, adept in leveraging leadership and problem-solving skills to efficiently handle PIP claims. Demonstrates strong time management, organization, and adaptability to ensure high levels of customer satisfaction and service.
Overview
12
12
years of professional experience
Work History
MI PIP MCCA/CATASTROPHIC CLAIMS
Auto-Owners Insurance Company
Lansing
02.2023 - Current
- Handling long term claims involving high exposures.
- Maintaining strong written and verbal communication, organization, and customer service.
- Collaboration with MCCA after meeting threshold requirements along with continued communication thereafter.
MI PIP - EAST MI CLAIMS
Auto-Owners Insurance Company
Lansing
07.2020 - 02.2023
- Handled claims involving complex litigation with a focus on fraudulent claims activity.
- Well versed in the litigation process and appearing in courts.
- Collaboration with the Special Investigations Unit (SIU) on claims investigations.
MI PIP - SOUTH MI CLAIMS
Auto-Owners Insurance Company
Lansing
11.2017 - 07.2020
- Established a foundation for handling a variety of Michigan PIP claims.
- Developed strong customer service, communication and organizational skills.
ACCOUNT MANAGER/QUALITY ASSURANCE
Clean Team USA
Lansing
04.2013 - 11.2017
- Performed multiple daily quality checks for various accounts in the greater Lansing area.
- Provided customer service through feedback given from clients.
- Ensured the appropriate teams had clear expectations and support to meet the client's needs.
- Developed skills within the management role including conflict resolution, time management, leadership, empathy, creative problem solving, and critical thinking.
Education
BACHELOR OF SCIENCE -
Spring Arbor University
Lansing05.2017
Skills
- Critical Thinking
- Conflict Resolution
- Time Management
- Leadership
- Empathy
Hobbies and Interests
- Exercising/Weight Lifting
- Coaching Son's sports
Timeline
MI PIP MCCA/CATASTROPHIC CLAIMS
Auto-Owners Insurance Company
02.2023 - Current
MI PIP - EAST MI CLAIMS
Auto-Owners Insurance Company
07.2020 - 02.2023
MI PIP - SOUTH MI CLAIMS
Auto-Owners Insurance Company
11.2017 - 07.2020
ACCOUNT MANAGER/QUALITY ASSURANCE
Clean Team USA
04.2013 - 11.2017
BACHELOR OF SCIENCE -
Spring Arbor University