Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam Murshed

Dearborn,MI

Summary

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.

Overview

5
5
years of professional experience

Work History

Sortation Associate

AMAZON
08.2023 - Current
  • Operated mailroom equipment, including automated sorting machines.
  • Inspected packages for proper labeling, sealing and packaging before dispatch.
  • Implemented processes and technologies to maximize efficiencies and quality in mail production.
  • Monitored flow of mail from remote locations and investigated disruptions.
  • Maintained accurate records of incoming and outgoing mail and packages.
  • Loaded and unloaded mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations
  • Sorted mail by placing in bins and stacking on pallets.
  • Handled hazardous materials safely, adhering to all relevant regulations.

Passenger Assistant

PROSPECT AIRPORT SERVICES
11.2020 - 02.2021
  • Assigned transport of special needs passengers for safe onboarding and offboarding procedures.
  • Maintained accurate records of passenger travel data and flight itineraries.
  • Resolved conflicts among passengers arising from seating arrangements or other issues within the cabin environment
  • Developed effective working relationships with colleagues at all levels within the organization.
  • Delivered quality customer service through efficient problem solving techniques when dealing with difficult customers.

Test Center Administrator/ Proctor

Pearson Professional Center
05.2024 - 01.2025
  • Greeted and checked in candidates while verifying identification and ensuring compliance with strict security protocols.
  • Conducted security screenings, assigned lockers, and explained testing rules to maintain exam integrity.
  • Monitored candidates throughout exams via direct observation and surveillance systems to ensure a secure environment.
  • Operated testing software and equipment; troubleshot technical issues to minimize disruptions.
  • Documented and reported testing irregularities, incidents, and rule violations accurately.
  • Maintained confidentiality of exam materials and candidate information at all times.
  • Delivered respectful and professional customer service to reduce candidate stress and create a positive testing experience.
  • Collaborated with colleagues and Pearson technical support to resolve technical or procedural issues quickly.

Education

Associate - Pharmacy

Henry Ford College
Dearborn, MI
05.2026

Skills

  • Customer service & candidate support
  • Multitasking in high-pressure environments
  • Professional communication (verbal & written)
  • Conflict resolution & de-escalation
  • Attention to detail & accuracy
  • Security & compliance enforcement
  • Incident reporting & documentation
  • Time management & task prioritization
  • Team collaboration & coordination
  • Computer systems & testing software proficiency
  • Troubleshooting technical issues
  • Confidentiality & data protection

Timeline

Test Center Administrator/ Proctor

Pearson Professional Center
05.2024 - 01.2025

Sortation Associate

AMAZON
08.2023 - Current

Passenger Assistant

PROSPECT AIRPORT SERVICES
11.2020 - 02.2021

Associate - Pharmacy

Henry Ford College

Similar Profiles

CREATE PROFILE