Summary
Overview
Work History
Education
Skills
Timeline
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Tamia McClain

Bakersfield,CA

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

6
6
years of professional experience

Work History

Sortation Associate

Amazon
11.2020 - 04.2021
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Informed management immediately of sorting issues, conveyor problems and safety concerns.
  • Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.

Technical Support

Conduent
10.2018 - 03.2019
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Translated complex technical issues into digestible language for non-technical users.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.

Night Stocker

Sears
03.2017 - 09.2017
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Unloaded arriving product stock and moved to store display areas.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Customer Service

Toys R Us
02.2016 - 01.2017
  • Answered incoming calls from current customers and asked open-ended questions to determine needs.
  • Monitored front areas so that questions could be promptly addressed.
  • Updated customer service database with new information, address changes and contact details.
  • Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.

Hostess

Mimi's Cafe
09.2015 - 12.2016
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Mojave River Academy
Bakersfield, CA
05.2016

Skills

  • Customer Service
  • Information Protection
  • Software Diagnosis
  • Service Support
  • Technical Support
  • Account Updating
  • Telephone Etiquette
  • Troubleshooting
  • Research
  • Scheduling
  • Appointment Scheduling
  • Documentation and Recordkeeping

Timeline

Sortation Associate

Amazon
11.2020 - 04.2021

Technical Support

Conduent
10.2018 - 03.2019

Night Stocker

Sears
03.2017 - 09.2017

Customer Service

Toys R Us
02.2016 - 01.2017

Hostess

Mimi's Cafe
09.2015 - 12.2016

High School Diploma -

Mojave River Academy

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Tamia McClain