Adam Jensen
Cedar Rapids,IA
Summary
Support system admin with over three years of experience with the Atlassian suite. Self-starter comfortable working independently on system development and support tasks as well as being confident collaborating with
other teams to build, sustain, and improve work environments.
Overview
7
7
years of professional experience
Work History
Senior Analyst
Collins Aerospace
03.2022 - Current
- Develop and sustain Jira Service Management support system as the primary system admin
- Guide teams through support project development, creation, and testing to ensure their needs are met
- Build automation rules to reduce workload on support agents and increase workflow speed for customers
- Manage multiple support queues ensuring customers receive help and solutions in a timely manner
- Assist with data migrations and system configurations across multiple instances of Jira and Confluence
Brokerage Associate
Principal Financial Group
08.2019 - 03.2022
- Worked in Excel spreadsheets to ensure client information is accurate and consistent across different databases, researching and correcting errors when applicable
- Kept workflow for other departments steady by working through tasks in multiple work queues
Inside Sales Representative
Climatech Industries
03.2018 - 03.2019
- Communicated with the company's largest client to accommodate material needs
- Reviewed projected yearly order schedules on a weekly basis to update manufacturing requirements depending on customer's needs
- Worked inter departmentally to ensure quality of finished goods and on time delivery
Education
Bachelor of Science - Psychology
Iowa State University
Ames, IA12-2017
Skills
- Microsoft Office Suite - 10 years
- General computer knowledge - 10 years
- Project development and management - 3 years
- Basic understanding of Python programming
- General HTML & CSS skills
- Interpersonal communication
- Adaptability
Timeline
Senior Analyst
Collins Aerospace
03.2022 - Current
Brokerage Associate
Principal Financial Group
08.2019 - 03.2022
Inside Sales Representative
Climatech Industries
03.2018 - 03.2019
Bachelor of Science - Psychology
Iowa State University
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