Adam Nielson
West Valley City,UT
Summary
Knowledgeable and dedicated customer service professional with extensive experience Financial and Medical Insurance industries Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented.
Overview
18
18
years of professional experience
Work History
Insurance Verification Representative- Government Insurance
Intermountain Homecare and Hospice
10.2020 - 06.2023
- Reviewed orders for Home Medical Equipment for Medicare patients
- Reviewed medical records and insurance plans, to determine medicare coverage and eligibility, process orders for delivery.
Student Loans Repayment
Discover Financial Services
05.2018 - 12.2018
- Responsible for outbound calling for collections purposes for student and personal loans.
Loan Review Specialist
Discover Financial Services
01.2016 - 05.2018
- Reviewed documents for verifying income: tax returns, paychecks, and bank statements
- In addition, reviewed documents for verifying addresses, identity, and citizenship of customers
- Processed personal loan applications and approvals.
Loan Specialist
Discover Financial Services
01.2009 - 01.2016
- Responsible for taking inbound calls for personal loan applications
- Processed loan applications, and communicating outcome to customers.
Customer Service Representative
Discover Financial Services
01.2007 - 01.2009
- Responsible for taking inbound calls for credit card applications.
Customer Service Representative
Convergys: Direct TV
01.2005 - 01.2007
- Responsible for taking inbound calls for satellite TV troubleshooting.
Education
Graduated with diploma. -
Hunter High School
No Degree - Biology
Salt Lake Community College
Taylorsville, UTSkills
- Customer Service
- Attention to Detail
- Coverage and Authorizations
- Data Entry and Review
- Communication and Interpersonal Skills
- HIPAA Compliance
- Electronic Medical Records
- Data entry proficiency
- Medical Terminology
- Insurance Coverage Verification
- Insurance Authorizations
- Data Entry
Timeline
Insurance Verification Representative- Government Insurance
Intermountain Homecare and Hospice
10.2020 - 06.2023
Student Loans Repayment
Discover Financial Services
05.2018 - 12.2018
Loan Review Specialist
Discover Financial Services
01.2016 - 05.2018
Loan Specialist
Discover Financial Services
01.2009 - 01.2016
Customer Service Representative
Discover Financial Services
01.2007 - 01.2009
Customer Service Representative
Convergys: Direct TV
01.2005 - 01.2007
Graduated with diploma. -
Hunter High School
No Degree - Biology
Salt Lake Community College
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