Adam Owen
Midland
Summary
Dedicated and detail-oriented field technician with several years of experience in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling and customer relationship management.
Overview
31
31
years of professional experience
1995
1995
years of post-secondary education
Work History
Field Tech V
Spectrum
Bay City
06.2015 - 06.2025
- Installed and maintained telecommunications equipment at customer locations.
- Conducted troubleshooting for service interruptions and connectivity issues.
- Collaborated with team members to resolve technical problems efficiently.
- Provided on-site training for customers on equipment usage and features.
- Educated customers about company's products and services to present service upgrade opportunities.
- Maintained records by documenting installation, services and repairs.
- Verified system functionality by testing equipment and connections, identifying and correcting problems.
- Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
Cable Installation Technician
Multiple Contractors
Midland
06.2000 - 06.2015
- Installed cable systems in residential and commercial properties following industry standards.
- Conducted troubleshooting and repairs on malfunctioning cable equipment and connections.
- Collaborated with team members to ensure timely project completion and client satisfaction.
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Offered education and resources to streamline customer product adoption and use.
Infantryman
US Army
Clarksville
11.1994 - 11.1999
- Conducted tactical operations in diverse environments and terrains.
- Participated in training exercises to enhance combat readiness and teamwork.
- Operated weapons systems and maintained equipment for mission effectiveness.
- Maintained accountability of assigned personnel, weapons, equipment and supplies.
- Ensured compliance with safety regulations and standard operating procedures.
- Supervised junior enlisted personnel in their duties and responsibilities.
Education
Midland High School
Midland, MISkills
- Network troubleshooting
- Equipment maintenance
- Telecommunications installation
- Customer training
- Safety compliance
- Team collaboration
- Time management
- Critical thinking
- Workplace safety
- System repairs
- Physical fitness
- Attention to detail
- Team leadership
Timeline
Field Tech V
Spectrum
06.2015 - 06.2025
Cable Installation Technician
Multiple Contractors
06.2000 - 06.2015
Infantryman
US Army
11.1994 - 11.1999
Midland High School