Gary Tillage
Raleigh,NC
Summary
Adept at network troubleshooting and fostering team growth, I significantly enhanced team performance and system compatibility at Prince Telecom. My proactive approach in mentoring and optimizing resource allocation, coupled with my expertise in IT asset management and conflict resolution, underscores my ability to drive success and innovation in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Sup/Google Fiber Tech/IT Field Technician
Prince Telecom
11.2021 - Current
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Mentored junior team members to improve their skills and knowledge in construction practices.
- Consistently met deadlines by effectively scheduling work crews and optimizing resource allocation.
- Enhanced overall team performance by providing clear expectations, regular feedback, and opportunities for professional growth.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Addressed issues with employees and customers to manage healthy conflict resolutions.
- Trained workers in proper methods, equipment operation and safety procedures.
Shift Manager
Dominoes Pizza
09.2019 - 11.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Pizza Dough Maker
Dominoes Pizza
08.2018 - 11.2019
- Enhanced dough quality by consistently following precise recipes and mixing techniques.
- Played a crucial role in maintaining a positive workplace atmosphere through consistent professionalism, punctuality, and collaboration during busy shifts.
- Optimized inventory management by regularly monitoring ingredient levels and communicating needs to supervisors for timely replenishment.
- Displayed exceptional time management skills by effectively juggling multiple tasks simultaneously without compromising on the quality of the final product.
Education
No Degree - Security Plus
North Carolina State University
Raleigh, NC01.2025
Associate of Science - Social Sciences
Tidewater Community College
Norfolk, VA09.2015
Skills
- Network Troubleshooting
- Remote Support
- IT Asset Management
- Endpoint Security
Certification
Cyber Security
Timeline
Field Sup/Google Fiber Tech/IT Field Technician
Prince Telecom
11.2021 - Current
Shift Manager
Dominoes Pizza
09.2019 - 11.2021
Pizza Dough Maker
Dominoes Pizza
08.2018 - 11.2019
No Degree - Security Plus
North Carolina State University
Associate of Science - Social Sciences
Tidewater Community College
Similar Profiles
Graham StockhausenGraham Stockhausen
Google Fiber Technician at Prince TelecomGoogle Fiber Technician at Prince Telecom
Josh GreeneJosh Greene
Fiber Optic Splicer at Prince TelecomFiber Optic Splicer at Prince Telecom
Ilona NunezIlona Nunez
Construction Coordinator at Prince TelecomConstruction Coordinator at Prince Telecom
Jay KeachJay Keach
Installer Service Specialist at Prince TelecomInstaller Service Specialist at Prince Telecom
FRANKLYN GENAOFRANKLYN GENAO
Team Member at Bomb BarTeam Member at Bomb Bar