Robert Pollock
Manorville,NY
Summary
Dedicated and detail-oriented field technician with several years of experience in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling and customer relationship management.
Overview
3
3
years of post-secondary education
30
30
years of professional experience
Work History
Verizon FiOS Fiber Optic Field Technician
Verizon
Manorville, NY
02.1996 - 06.2026
- Installed and repaired telecommunications equipment for residential and commercial clients.
- Diagnosed network issues using advanced diagnostic tools and techniques.
- Conducted routine maintenance checks on communication systems and infrastructure.
- Collaborated with team members to enhance service delivery processes and efficiency.
- Provided technical support to customers, resolving issues promptly and effectively.
- Trained new technicians on equipment handling and safety protocols in the field.
- Documented service activities and updates in company databases for record-keeping.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Responded quickly to emergency situations requiring immediate attention.
- Communicated regularly with management regarding progress made on assigned projects or tasks.
- Ensured compliance with safety regulations during installations and repairs in diverse environments.
- Educated customers about company's products and services to present service upgrade opportunities.
Education
Associate of Arts - General Studies
Suffolk County Community College
Selden, NY 09.1988 - 05.1991
Skills
- Network troubleshooting
- Telecommunications installation
- Diagnostic tool usage
- Customer service
- Shop Steward
- Tier II Safety Head
Affiliations
- Club Hockey-Shamrocks Hockey Club The Rinx Ice Rink Hauppauge, NY-Empenadas Hockey Team Dix Hill Ice Rink Dix Hills, NY-Hawks Hockey Club Superior Ice Rink Kings Park, NY
References
References available upon request.
Timeline
Verizon FiOS Fiber Optic Field Technician
Verizon
02.1996 - 06.2026
Associate of Arts - General Studies
Suffolk County Community College
09.1988 - 05.1991