Adam Pearson
Chippewa Falls,WI
Summary
Results-driven professional with extensive experience in customer relations and communication. Skilled in documenting interactions and follow-up processes, ensuring exceptional service and customer satisfaction. Committed to fostering long-term relationships through effective education and support.
Overview
10
10
years of professional experience
Work History
Automotive Service Advisor
Eau Claire Ford Lincoln
Eau Claire, WI
03.2025 - 04.2026
- Assisted technicians in diagnosing vehicle issues and recommending appropriate services based on needs.
- Communicated service recommendations clearly to customers, enhancing understanding of necessary repairs or maintenance.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Maintained accurate records of customer interactions and service history for effective follow-up and tracking.
- Educated customers on vehicle maintenance best practices, fostering long-term relationships and loyalty.
- Top 10% in the country for Customer Service Inquiry survey score in March of 2026.
Factory Production Worker
Earth Blinds
Chippewa Falls, WI
10.2024 - 02.2026
- Operated machinery and equipment to manufacture blinds according to production specifications.
- Monitored production processes to ensure quality standards were consistently met.
- Collaborated with team members to streamline workflow and enhance overall efficiency.
Customer Service Representative
Xcel Energy
Eau Claire, WI
02.2024 - 10.2024
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Assisted customers with utility account management, ensuring accurate billing and service requests.
- Collaborated with cross-functional teams to streamline service processes and reduce response times.
- Educated customers on energy-saving programs, promoting sustainability initiatives within the community.
Radio Talk Show Host
MidWest Family Broadcasting
Eau Claire, WI
08.2021 - 10.2023
- Engaged listeners through compelling discussions on current events and community issues.
- Curated relevant content, ensuring alignment with audience interests and station goals.
- Boosted listener engagement by incorporating diverse topics and guest speakers into the radio show.
- Handled advertisement traffic for five radio stations, placing ads into their time slots.
Food Delivery Driver
EatStreet
Eau Claire, WI
11.2020 - 02.2022
- Navigated efficient delivery routes to ensure timely food service.
- Managed multiple deliveries simultaneously while maintaining high customer satisfaction.
- Maintained vehicle cleanliness and safety standards to promote operational efficiency.
Retail Sales Associate
Chippewa Valley Sporting Goods
Eau Claire, WI
03.2016 - 12.2020
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new associates on sales techniques and product knowledge to improve team performance.
- Delivered merchandise to customers at schools, places of employment and personal homes.
Education
Bachelor of Science - Communications-Journalism
University of Wisconsin, Eau Claire
Eau Claire, WI08-2021
Skills
- Written and verbal communication
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Documentation
- Follow-up skills
- Interviewing
- Microsoft Office
- Adobe Creative Cloud
Timeline
Automotive Service Advisor
Eau Claire Ford Lincoln
03.2025 - 04.2026
Factory Production Worker
Earth Blinds
10.2024 - 02.2026
Customer Service Representative
Xcel Energy
02.2024 - 10.2024
Radio Talk Show Host
MidWest Family Broadcasting
08.2021 - 10.2023
Food Delivery Driver
EatStreet
11.2020 - 02.2022
Retail Sales Associate
Chippewa Valley Sporting Goods
03.2016 - 12.2020
Bachelor of Science - Communications-Journalism
University of Wisconsin, Eau Claire