Matthew Kautzman-Schaeffer
Franklin,WI
Summary
Hardworking employee enthusiastic about learning new positions. Pursues opportunities to learn new skills and contribute to group success. Offers strong leadership, administrative, relationship-building and problem-solving abilities. Strong customer service skills to be professional in any situation to provide highest level of service. Ability to follow and carry out instructions.
Overview
10
10
years of professional experience
Work History
Automotive Service Advisor
John Amato Chrysler Dodge Jeep Ram
Glendale, WI
01.2020 - Current
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Sold over 1.2 million dollars in gross profit last year.
- Multi-task in fast moving environment and provide high level of customer service.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Create and present accurate estimates for customer concerns and recommendations for repairs.
Site Manager
Managed Labor Solutions
Milwaukee, Pittsburgh, Tampa, WI, PA, FL
11.2013 - 01.2020
- Interviewed, hired and trained new workers.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues between employees and customers using company policies.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Established employee work schedules to properly staff 3 departments for each shift.
- Attended weekly meetings with Operations Manager to discuss safety procedures, compliance issues and facility maintenance.
- Monitored, coached and supervised team of 120 employees in 2019.
- Created weekly and monthly reports and presentations for management team.
- Coordinated site investigations, documented issues and escalated to executive teams.
Landscaping Supervisor
Alumni Landscaping LLC
Pittsburgh, PA
03.2017 - 07.2018
- Managed 6 day laborers in completing large landscaping projects exceeding $12000.
- Maintained tools and equipment to foster safe and consistent operation.
- Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
- Supervised team member performance to meet client deadlines and requirements.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
No Degree - Engineering
Carroll University
Waukesha, WIHigh School Diploma -
Wauwatosa West High School
Wauwatosa, WI03.2011
Skills
- Estimating Accuracy
- Upbeat and Positive Personality
- Excellent Communication
- Multitasking and Organization
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Landscape Equipment Knowledge
- Heavy Lifting
- Adaptable and Flexible
- Analytical and Critical Thinking
- Conflict Mediation
- Operations Management
Wood working, auto repair, reading and cooking
I enjoy in my free time working in my garage building furniture, plaques, outdoor accessories. I also enjoy working on my truck in my free time learning to do body work and mechanical repairs. Reading and cooking I have enjoyed since I was young I enjoy using my imagination and creating new ideas for food.
Timeline
Automotive Service Advisor
John Amato Chrysler Dodge Jeep Ram
01.2020 - Current
Landscaping Supervisor
Alumni Landscaping LLC
03.2017 - 07.2018
Site Manager
Managed Labor Solutions
11.2013 - 01.2020
No Degree - Engineering
Carroll University
High School Diploma -
Wauwatosa West High School
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