Jennifer French
Kentland,IN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level service position. Ready to help team achieve company goals. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Service Advisor
Fieldhouse Ford
Demotte, IN
09.2019 - Current
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
- Documented problems and corrective actions to maintain records.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Worked along with management to keep loaners organized.
- Communicated with customers through emailing and texting when needed.
Program Director and Instructor
IKick Martial Arts
Demotte, IN
08.2016 - 10.2019
- Maintained and updated project related documents.
- Worked with families to have their child(ten) compete in competitions.
- Worked with students to learn and understand the skills needed for their testing.
- Ordered and managed stock room and equipment needed.
- Put marketing together to bring customers in.
Service Advisor
Wiers Auto
DeMotte, IN
02.2017 - 10.2017
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
- Documented problems and corrective actions to maintain records.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Service Advisor
Shaffer Hyundai Mitsubishi/Webb Hyundai
Merrillville, IN
03.2011 - 08.2016
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
- Documented problems and corrective actions to maintain records.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Office Manager
Children First Learning Center
Crown Point, IN
02.2009 - 12.2010
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Car Sales Consultant/Service Advisor
Shaffer Hyundai Mitsubishi
Merrillville, IN
03.1999 - 12.2005
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Completed registration paperwork and sales documentation.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Prepared purchased vehicles and completed final delivery checks.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Responded to customer enquiries via telephone and email.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Education
Associate Of Arts And Sciences - Radio And Television Broadcasting
Vincennes University
Vincennes, IN05.1998
Skills
- Handling Customer Complaints
- Client Rapport-Building
- Multitasking and Organization
- Product and Service Solutions
- Listening Skills
- Monetary Transactions
- Microsoft Office
- Warranty Claims Process Management
- Customer Relationship Management
- Information Updates
- Attention to Detail
- Performance Feedback
- Product Training
- Estimating Accuracy
- Progress Reporting
- Order Fulfillment
- Sales and Upselling
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Membership Inquiries and Renewals
- Employee Relationships
- Issue and Complaint Resolution
- Telephone Reception
- Administrative and Office Support
- Automotive Maintenance
- Process Transactions
- Product and Service Expertise
- Reading Comprehension
- Documentation
- Customer Account Management
- Customer Retention Strategies
Additional Information
- ://www.amazon.com/photos/share/p04AqcU0uWhsEpBJPRASRx02okRwJZ9j7Hb50cUnKNm
Timeline
Service Advisor
Fieldhouse Ford
09.2019 - Current
Service Advisor
Wiers Auto
02.2017 - 10.2017
Program Director and Instructor
IKick Martial Arts
08.2016 - 10.2019
Service Advisor
Shaffer Hyundai Mitsubishi/Webb Hyundai
03.2011 - 08.2016
Office Manager
Children First Learning Center
02.2009 - 12.2010
Car Sales Consultant/Service Advisor
Shaffer Hyundai Mitsubishi
03.1999 - 12.2005
Associate Of Arts And Sciences - Radio And Television Broadcasting
Vincennes University