Izzy Gollehon
Walnut Creek,CA
Summary
Dedicated Customer Service Representative with experience at The Ultimate Fieldhouse, providing front desk support, handling customer inquiries, and managing sales transactions. Skilled in problem-solving, communication, and conflict resolution, with a strong ability to create positive customer experiences. Known for being a hard worker, a quick learner, and a dependable team player who thrives in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Ultimate Fieldhouse
Walnut Creek, California
01.2022 - Current
- Resolved customer complaints by providing effective solutions.
- Helped sell packages to customers.
- Instructed groups of children ages 5 to 12 on basketball fundamentals.
- Performed daily cleaning tasks to maintain a 40,000 square foot sports facility
Marketing Intern
Ultimate Fieldhouse
Walnut Creek, California
06.2024 - 09.2024
- Created online marketing endeavors via social media that reached over 350 accounts on our posts.
- Proficient in Canva, Excel, Adobe, Hootsuite, and Notion.
- Collaborated with sports professionals to create personalized marketing efforts.
- Assisted in conducting market research to identify consumer trends and preferences.
Team Member
Jamba Juice
Walnut Creek, CA
06.2021 - 12.2021
- Engaged in frequent meetings to discuss new promotions or products.
- Made sure that all equipment was cleaned properly and stored correctly after each shift.
- Ensured that all transactions were accurate by looking at the payments using the POS systems.
- Provided training and guidance to new team members.
- Maintained and provided exceptional customer service at all times.
Education
High School Diploma -
Northgate High School
Walnut Creek, CA06-2023
Skills
- Attention to detail
- Problem solving
- Social media marketing
- Customer relationship management
- Effective communication
- Product knowledge
Affiliations
- Babysit children from an age range of 1 to 13 years old
- Coached children of all ages on the fundamentals of basketball
References
References available upon request.
Timeline
Marketing Intern
Ultimate Fieldhouse
06.2024 - 09.2024
Customer Service Representative
Ultimate Fieldhouse
01.2022 - Current
Team Member
Jamba Juice
06.2021 - 12.2021
High School Diploma -
Northgate High School
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