Steven (Bret) Crawford
Kansas City,MO
Summary
Confident and highly organized individual with more than 39 years working as Service Advisor and technician in the automotive sector. Experienced in Shopware and Pace Management System, with good multi-tasking abilities. Works well with members of public to deliver high levels of satisfaction.
Overview
39
39
years of professional experience
Work History
Automotive Service Advisor
Northtown Auto Clinic
North Kansas City, MO
09.1983 - 07.2022
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items and trash from customer areas.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Education
Certified Technician - Automotive Technology
Bailey Automotive Vocational Technical School
Kansas City, MOASE Master Technician, ASE Service Consultant -
National Institute For ASE
MVI License -
Missouri State Highway Patrol
Automotive Refrigerant Certification -
Environmental Protection Agency
Skills
- Courteous with Strong Service Mindset
- Warranty Requirements
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Quality Control
- Maintaining Clean Work Areas
- Estimating Accuracy
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Service Order Flow
- POS Systems and Ordering Platforms
- Upselling Products and Services
Professional References
Dean Montgomery
(515) 745-2101
Store Manager, NAPA Auto Parts
Jeff Bly
(816) 769-1884
Master Technician / Vice President, Midwest Auto Care Alliance
Timeline
Automotive Service Advisor
Northtown Auto Clinic
09.1983 - 07.2022
Certified Technician - Automotive Technology
Bailey Automotive Vocational Technical School
ASE Master Technician, ASE Service Consultant -
National Institute For ASE
MVI License -
Missouri State Highway Patrol
Automotive Refrigerant Certification -
Environmental Protection Agency
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