Adam Pepper
Service
Harbor City,CA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills, ready and eager to help team achieve service goals.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
United States Postal Service Carrier
United States PostaI Service
Los Angeles, CA
02.2023 - Current
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Used automated mail processing equipment to sort and collate mail.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Planned routes and service updates that help improve customer satisfaction and increased sale by 10%
- Monitored performance of junior team members and offered support.
Customs Officer
Homeland Security US Department
Los Angeles, California
06.2011 - 01.2023
- Processed undocumented aliens at border patrol stations and furnished case resolution details to resolve immediate situations.
- Detected and prevented terrorists and terrorist weapons from entering country.
- Explained laws and regulations to travelers and distributors and promoted comprehension to foster adherence to requirements.
- Located and procured undeclared items or contraband and processed according to protocol to prevent entry into sovereign soil.
- Detailed persons violating duly established laws and followed orders for further processing.
- Documented activities in reports and testified in court proceedings to actions
Licensed Health Insurance Agent
Humana
Louisville, KY
09.2009 - 05.2011
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals that increased sales by 10%
Education
Bachelor of Arts - Communications
Indiana University Bloomington
Bloomington, IN 08.2004 - 08.2009
Associate of Science - Science
Lincoln Trail College
Robinson, IL 08.2001 - 08.2003
Skills
Surveillance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
United States Postal Service Carrier
United States PostaI Service
02.2023 - Current
Customs Officer
Homeland Security US Department
06.2011 - 01.2023
Licensed Health Insurance Agent
Humana
09.2009 - 05.2011
Bachelor of Arts - Communications
Indiana University Bloomington
08.2004 - 08.2009
Associate of Science - Science
Lincoln Trail College
08.2001 - 08.2003
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