Adam Pfaff
Austin,TX
Summary
Dedicated and punctual professional recognized for unwavering reliability and a strong work ethic, consistently meeting deadlines while maintaining a perfect attendance record. Proven adaptability to diverse work environments facilitates the delivery of high-quality results, thriving as a dependable team player in fast-paced settings. With over 10 years of experience in retail customer service and management, a focus on exceeding sales goals and providing exceptional customer experiences is paramount. Extensive delivery experience underscores a solid commitment to customer satisfaction, complemented by strong vehicle maintenance skills that enhance safety and operational efficiency.
Overview
14
14
years of professional experience
Work History
Pharmacy Deliver
Medzoomer
Austin, TX
04.2025 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
Service Advocate
Target
Austin, TX
08.2022 - 02.2025
- Worked in cash office, Customer Survive, Customer Returns, Mobile Ordering/Curb Side, and getting carts and cashiering.
- Oversaw liquidity and cash management operations.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Performed follow-up services for dissatisfied customers.
- Greeted each customer and solved all issues and complaints via face-to-face, or on phone.
Cashier
HEB
Austin, TX
05.2015 - 07.2022
- Responsibilities Checking out customers, Bagging groceries, Bring in carts
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
Electrician
Independent Electrical Contractors
Austin, TX
04.2011 - 02.2014
- Responsibilities Pulling wire, Connecting equipment, Bending pipe, Carrying heavy objects, Installation
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures.
Education
High School Diploma -
Franklin High School
05-2005
Certificate - Electrical
Houston Community College
Skills
- Delivery scheduling
- Package scanning
- Commercial driving
- Route planning
- Excellent customer service skills
- Customer service leadership
- Cash handling expertise
- Financial record keeping
- Team building
- Microsoft office
- Sales expertise
Personal Information
Timeline
Pharmacy Deliver
Medzoomer
04.2025 - Current
Service Advocate
Target
08.2022 - 02.2025
Cashier
HEB
05.2015 - 07.2022
Electrician
Independent Electrical Contractors
04.2011 - 02.2014
High School Diploma -
Franklin High School
Certificate - Electrical
Houston Community College