Adam Pickett
Flowery Branch
Summary
Success sharing positively (45) years of experience working in the Fire Sprinkler Industry Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Inspection and Service Manager
Impact Fire Services
Suwanee
08.2024 - 2025
- Managed service operations for fire protection systems and equipment.
- Coordinated maintenance schedules and service appointments for clients.
- Oversaw compliance with safety regulations and industry standards.
- Developed training programs for technicians on service protocols.
- Implemented process improvements to enhance service efficiency.
- Communicated with clients to address concerns and provide solutions.
- Led team meetings to discuss service goals and performance updates.
- Collaborated with sales team to align services with client needs.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Adhered to customer service standards to foster satisfaction and retention.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Inspections & Service Manager
Interior Fire Protection / Ultimate Fire Protection
Suwanee
03.2000 - 08.2024
- Manage and train Inspectors.
- Support and assist with all types of Inspections.
- Trained Inspectors to perform inspections per N.F.P.A. – 25.
- Introduced the procedures to test Fire Pumps.
- Acquired my NICET III Inspection of Water Based Sprinkler Systems 2003 when the State of Georgia mandated the NICET requirements.
- I sold inspections and service work while managing the Inspections department.
- I routinely made site visits to assist with service and inspections.
- I trained employees to perform internal inspections of Fire Pumps and what to be aware while testing pumps.
- I assisted crews with Double Inter-lock Pre Action Systems and Deluge Systems.
Foreman Installation of Fire Sprinkler Systems
ATLANTIC COAST FIRE PROTECTION INC
Duluth
06.1992 - 03.2000
- Foreman Installation 1995 Inspections.
- Installed all types of systems.
- Having become familiar with the many types of systems I would often trouble shoot systems.
- 1995 Transitioned into service and Inspections. At this time Inspections were increasingly required following N.F.P.A. -25 guidelines. Being familiar with N.F.P.A.-25 was necessary and a license acquired by attending a class.
- I eventually supervised and trained additional Inspectors.
- I began to sale and manage Inspections.
Fire Sprinkler System Designer /Field installation Foreman
SELASCO Southeast Limited Automatic Sprinkler Company
Stone Mountain
01.1984 - 06.1992
- Designed various types of Fire Sprinkler Systems.
- 1987 Began installing systems.
- Designed all types of Fire Sprinkler Systems examples (Wet pipe Systems, Dry Pipe Systems, Deluge Systems, Pre Action Systems, Fire Pump Standpipe Systems).
- 1987 made a transition to installation. Worked six months as a fitter. The seven years of design enabled me to move to a Foreman position to run work.
- Became experienced installing all types of systems.
- Traveled out of state when required.
- 1992 offered a position another company.
Fire Sprinkler System Design Trainee
GEORGIA SPRINKLER COMPANY
Atlanta
06.1980 - 12.1983
- Introduced to the Fire Sprinkler Industry and studying N.F.P.A – 13 in preparation to design systems.
- Assisted with site surveys for existing systems and for new installation.
- Delivered material to jobsites to become familiar with the process of installing sprinkler systems.
- Reviewed architectural plans to draft the structure for a proposed fire sprinkler system.
- Began designing warehouse sprinkler systems advanced to multi story buildings.
- Hydraulic Calculation of sprinkler systems was introduced and aided in reducing pipe sizing while designing systems.
- Offered an opportunity to and went to work for another company.
Education
Highschool Diploma -
SMH
01.1980
Skills
- Site Surveys
- Installation of Sprinkler Systems
- Reviewing Architectural Plans
- Designing Fire Sprinkler Systems
- Hydraulic Calculation
- Installation of Fire Sprinkler Systems
- Troubleshooting Systems
- Service and Inspections
- Familiarity with NFPA -25
- Supervision and Training of Inspectors
- Sales and Management of Inspections
- Site Visits for Service and Inspections
- Training Employees for Internal Inspections of Fire Pumps
Certification
NICET LEVEL III Inspection and Testing of Water-Based systems #110776
Timeline
Inspection and Service Manager
Impact Fire Services
08.2024 - 2025
Inspections & Service Manager
Interior Fire Protection / Ultimate Fire Protection
03.2000 - 08.2024
Foreman Installation of Fire Sprinkler Systems
ATLANTIC COAST FIRE PROTECTION INC
06.1992 - 03.2000
Fire Sprinkler System Designer /Field installation Foreman
SELASCO Southeast Limited Automatic Sprinkler Company
01.1984 - 06.1992
Fire Sprinkler System Design Trainee
GEORGIA SPRINKLER COMPANY
06.1980 - 12.1983
Highschool Diploma -
SMH