Adam Putnam
Cattaraugus,NY
Summary
Field Service Engineer with proven expertise at Tomra Fresh in mechanical and technical troubleshooting and customer service management. Successfully led projects across North America and Canada ensuring ontime completion and functionality. Skilled in equipment maintenance and installation, while building strong client relationships and adapting to evolving needs onsite. Committed to delivering exceptional service and technical solutions.
Overview
11
11
years of professional experience
Work History
Field Service Engineer
Tomra Fresh
Buffalo, NY
05.2017 - Current
- Learned troubleshooting techniques to resolve technical and mechanical issues efficiently
- Led numerous projects in the U.S. and Canada
- Documented service calls and customer interactions for accurate records
- Assisted in resource and project planning with senior management
- Trained numerous FSE's in the mechanical and technical field
- Adapted quickly to changing work environments and customer needs
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction
- Performed onsite installation, modification and maintenance of systems and equipment
- Established strong relationships with customers and maintained clear communication while addressing outstanding issues
Sales Associate
AutoZone
Arcade, NY
04.2015 - 05.2017
- Assisted in inventory management
- Built relationships with customers to encourage continuous business
- Trained new associates on product knowledge and company policies
Education
High School Diploma -
Springville Griffith Institute
Springville, NY06-2014
Skills
- Remote and onsite support
- Mechanical and Technical Troubleshooting and Repair
- Equipment maintenance and installation
- Service documentation
- Customer service management
- Preventative maintenance and audits
- Project Management
- PC Troubleshooting and Repair
- Electrical Troubleshooting
- Parts Orders and Identification
Timeline
Field Service Engineer
Tomra Fresh
05.2017 - Current
Sales Associate
AutoZone
04.2015 - 05.2017
High School Diploma -
Springville Griffith Institute