Dedicated Front Desk Manager with proven expertise in guest relations and problem-solving. Skilled in managing high-pressure situations and enhancing team collaboration to deliver exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Salty's on the Columbia
Portland
05.2025 - 09.2025
Managed front desk operations, ensuring smooth check-ins for reservations.
I dealt with unhappy guests and worked with shift managers to tackle these issues.
Helped other front-of-house workers (servers, food runners, etc) when the front desk was slow.
Managed shifts with upwards of 400 guests on busy days
Host
Salty's on the Columbia
Portland
02.2022 - 09.2025
Greeted and seated guests promptly to ensure a welcoming atmosphere.
Assisted servers by communicating guest needs and special requests.
Maintained cleanliness and organization of the host area and dining space.
Collaborated with team members during peak hours to enhance service flow.
Handled customer inquiries with professionalism to resolve concerns promptly.
Education
Bachelor of Science - Business Information Systems
Oregon State University
Corvallis, OR
06-2028
Skills
Customer service
Team collaboration
Information systems
Communication skills
Front desk operations
Guest relations
Marketing
Sales and upselling
Hospitality services
Staff supervision
Cash management
Affiliations
Played high-level basketball until grade 12
Creating art, both digital and canvas
Accomplishments
Helped with the re-design of my elementary school's logo and mascot
Languages
English
Full Professional
Spanish
Elementary
Timeline
Front Desk Manager
Salty's on the Columbia
05.2025 - 09.2025
Host
Salty's on the Columbia
02.2022 - 09.2025
Bachelor of Science - Business Information Systems