ADAM R. GARCIA
San Antonio,TX
Summary
Dynamic professional with extensive experience at RXO and XPO LOGISTICS, showcasing expertise in project management and escalation control. Demonstrated ability to enhance operational efficiency and customer satisfaction, managing complex challenges and coordinating effectively with diverse teams. Proficient in Microsoft Office and adept at time management, consistently achieving significant performance improvements.
Overview
4
4
years of professional experience
Work History
Independent Contractor
RXO
Schertz, TX
12.2023 - Current
- Ensured timely delivery and proper installation for Best Buy clients.
- Addressed complex customer escalations with effectiveness.
- Adapted efficiently to diverse work conditions.
- Successfully navigated diverse weather scenarios for timely deliveries.
- Coordinated with contractors and Best Buy personnel.
Supervisor, LM Operations
RXO
Schertz, TX
08.2022 - 12.2023
- Coordinates loadout schedule, maintaining adherence to departure times.
- Enhances connections with both established and potential carriers.
- Maintained regular billing schedule on a weekly basis.
- Handled staff challenges effectively to optimize performance.
- Examines and settles concerns brought forward by customers, contractors, and clientele.
- Directed and supervised team of 20 employees in daily operations.
Lead, LM Operations
XPO LOGISTICS
Schertz, TX
08.2021 - 08.2022
- Collaborated effectively with various contractors.
- Facilitated resolution of disputes between contractors and their teams.
- Handled regular completion of billing activities.
- Instructed dispatch and warehouse staff in all aspects of their roles.
- Resolved pending general liability claim backlogs using Connect LM.
Claims Specialist
XPO LOGISTICS
Schertz, TX
01.2021 - 08.2021
- Detects damage mitigation opportunities swiftly.
- Collected necessary documents and evidence for comprehensive claim evaluations.
- Engaged constantly with transportation teams to reduce cargo claims.
- Coordinates research efforts to locate missing inventory for XPO and Best Buy.
- Equipped Dispatchers with resources for resolving Drivers' claim-related concerns during routes.
Customer Service Representative
XPO LOGISTICS
Schertz, TX
06.2020 - 12.2020
- Handled incoming calls from Best Buy and Geek Squad.
- Managed multiple systems simultaneously, ensuring timely updates and monitoring.
- Maintains productive interactions with staff and Best Buy personnel.
- Partnered with management to efficiently handle concerns related to drivers, helpers, and contractors.
- Expertly manage conflict resolution procedures.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bachelor of Music Education -
Texas State University
San Marcos, TX01.2018
Skills
- Proficient in Microsoft Office
- Time management skills
- GPS and route planning
- Performance monitoring
- Project management abilities
- Escalation control
- Call center experience
- Email management
Timeline
Independent Contractor
RXO
12.2023 - Current
Supervisor, LM Operations
RXO
08.2022 - 12.2023
Lead, LM Operations
XPO LOGISTICS
08.2021 - 08.2022
Claims Specialist
XPO LOGISTICS
01.2021 - 08.2021
Customer Service Representative
XPO LOGISTICS
06.2020 - 12.2020
Bachelor of Music Education -
Texas State University