Adam Runyon
Scottsdale,AZ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warehouse Associate
E.A. Sween
Commerce City, CO
08.2023 - 11.2023
- Facilitated sorting and placing 30,000 to 50,000 products per day to be delivered each evening.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
- Produced the most efficient days the company had experienced in its many years.
Server
John Mineo's Italian Restaurant
St. Louis, MO
09.2022 - 05.2023
- Administered exceptional customer service to all patrons, coordinating with fellow servers as well as bartenders and cooks to provide each order accurately and efficiently to each customer.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Mortgage Loan Processor
Molitor Financial Group
Chicago, IL
08.2020 - 04.2022
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Request, review, and submit client documentation to lender underwriting for their review and approval.
- Provide updates and communication to loan originators, clients, and any involved parties in the transaction.
- Ensure all assigned files are adherent to compliance guidelines.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Streamlined client communications by creating an organized system for tracking correspondence and followups.
Fitness Professional
Life Time
Burr Ridge, IL
08.2019 - 08.2020
- Design programs and guide clients through workouts, help connect members to services that are suited to help them achieve their goals and best utilize the club for their interests
- Assist members with any needs, concerns, questions, etc
- Increased class attendance rates through engaging and innovative group fitness sessions.
- Promoted a positive gym environment through attentive customer service and client engagement.
Clinical Allergy Specialist
United Allergy Services
Alton, IL
08.2018 - 08.2019
- Schedule patients, verify insurance coverage, test for allergies, mix and prepare patient medication, administer injections and instruct patients on self-administration.
- Improved patient outcomes by accurately diagnosing and treating various allergy-related conditions.
- Educated patients and their families on allergen avoidance techniques, leading to decreased exposure and symptom flareups.
Delivery Driver
Sherwin-Williams
Glen Carbon, IL
11.2017 - 08.2018
- Deliver orders to contractors and construction sites, help tint paint and stock products in-store.
- Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Book Clerk & Outreach Position
The Textbook Game
Columbia, MO
08.2013 - 07.2017
- Developed online shipping operation for up to 1000 packages per day, participating in all aspects including inventory management, customer service, and returns.
- Performed outbound marketing services to local organizations to promote new business lines, drive higher marketshare, and raise top line revenues.
- Worked with students to identify cost saving approaches to educational supplies including buying and selling textbooks in store and online.
Education
Bachelor of Science - Nutrition & Exercise Physiology
University of Missouri
Columbia, MO08.2017
Skills
- Fair Housing regulations
- Insurance verification
- Business development
- Personal training
- Credit analysis
- Sales
- Documentation review
- Loan processing
- Communication skills
- Customer service
- Microsoft Office
- Time management
- Organizational skills
- Leadership
- Financial services
- Experience working with students
- Program design
Certification
- ACE Certified Personal Trainer, 12/01/15, 12/01/21
- Mortgage Loan Originator, 02/01/22, 12/01/22
- AZ Driver's License
- US Passport
Timeline
Warehouse Associate
E.A. Sween
08.2023 - 11.2023
Server
John Mineo's Italian Restaurant
09.2022 - 05.2023
Mortgage Loan Processor
Molitor Financial Group
08.2020 - 04.2022
Fitness Professional
Life Time
08.2019 - 08.2020
Clinical Allergy Specialist
United Allergy Services
08.2018 - 08.2019
Delivery Driver
Sherwin-Williams
11.2017 - 08.2018
Book Clerk & Outreach Position
The Textbook Game
08.2013 - 07.2017
Bachelor of Science - Nutrition & Exercise Physiology
University of Missouri