Adam Schiaffo

• Supervised bar operations, ensuring compliance with health and safety regulations.
• Trained and mentored junior bartenders on mixology techniques and customer service excellence.
• Developed cocktail menu, incorporating seasonal ingredients to enhance guest experience.
• Managed inventory levels, optimizing supply chain processes to reduce waste and cost.
• Streamlined office procedures to enhance operational efficiency and reduce processing time.
• Oversaw inventory management, ensuring adequate supplies while minimizing waste through effective tracking systems.
• Reconciled account files and produced monthly reports.

• Crafted and served a diverse range of beverages, ensuring customer satisfaction and loyalty.
• Maintained bar cleanliness and organization, adhering to health and safety regulations.
• Collaborated with team members to optimize service efficiency during high-volume events.
• Trained new bartenders on drink recipes, equipment usage, and customer service standards.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 30 team members and fulfilled dining needs and desires of patrons.
• Maximized revenue and profits of hotel food and beverage services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
• Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Created a marketing strategy by utilizing social media outlets, websites, radio promotions, and billboard advertising to increase department revenues.
• Coordinated inventory, stocking, and ordering.
• Developed and implemented security protocols to enhance organizational safety and risk management.
• Conducted comprehensive security assessments to identify vulnerabilities and recommend improvements.
• Oversaw daily operations of security personnel, ensuring adherence to established policies and procedures.
• Collaborated with law enforcement agencies to address security concerns and foster community relationships.
• Analyzed incident reports to identify trends and optimize security strategies for future prevention efforts.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Investigated incidents and wrote reports.

• Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
• Determined recurring business needs and maintained necessary inventory levels.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Performed opening and closing procedures each day.
• Coordinated incident response efforts, ensuring timely reporting and resolution of security breaches.
• Led investigations into security violations, documenting findings and recommending policy improvements.

• Skilled in the art of mixing, garnishing and then serving drinks based on customers needs.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Welcoming and caring attitude towards customer service.
• Maintaining a clean and properley sanitized bar.

• Scheduled and directed staff in daily work assignments to maximize productivity.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Optimized profits by controlling food, beverage and labor costs daily.
• Managed accounts payable, accounts receivable and payroll.
• Updated computer systems with new pricing and daily food specials.
• Prepared weekly payroll to keep up with projected weekly revenue.
• Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
• Managed daily operations and processes, including reservations, budgeting and forecasting.
• Ordering and Inventory control.
• Supervised security personnel to ensure adherence to safety protocols and operational procedures.
• Collaborated with law enforcement agencies to enhance community safety initiatives and emergency response plans.
• Analyzed security trends and incidents to refine strategies for risk management and prevention.
• Managed scheduling and deployment of security resources to optimize coverage across facilities.
• Recorded incident reports with detailed accounts of occurrences.
• Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.

• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
• Poured wine, beer and cocktails for patrons.
• Monitored patron alcohol consumption to encourage safety.
• Provide exceptional customer service.

• Presented engaging media packages and advertising options to prospects.
• Maintaining and increasing revenue among our existing and potential advertisers.
• Effectively sell with the use of market research into print, online and niche publications.
• Established and developed relationships, marketing strategies through consultation with advertisers to help them meet their objectives, and exceed advertising territory revenue goals.
• Upsold advertising packages and options to customers by making outbound sales calls.
• Prospected and cold-called customers to develop new sales leads.
• Established numerous new accounts, boosting profits significantly.

Achieved a secure event environment through meticulous inspections of guest belongings and effective use of metal detection technology. Enhanced audience safety by proactively monitoring for unauthorized recording activities. Improved event security by employing night vision equipment for comprehensive surveillance. Fostered positive interactions between talent and the public, contributing to a professional event experience. Streamlined team operations by accurately managing timesheets and addressing attendance discrepancies.

• Led security operations for high-profile events, ensuring safety and compliance with industry standards.
• Collaborated with law enforcement agencies to coordinate emergency response procedures during events.
• Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.

• Stayed up to date on all company products and services to support sales objectives.
• Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Followed-up with clients after installations to assess quality service and customer satisfaction.
• Prepared and processed contracts and order forms for new and existing customers.
• Maximized efficiency and time management by effectively planning and organizing client routes within territory.
• Created sales and revenue-generating opportunities in new markets to improve bottom line.