Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Adam Schon

DeWitt,MI

Summary

Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong Shopify knowledge and proficiency to navigate multiple systems.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Order Fulfillment Supervisor

Big League Lawns LLC
02.2021 - Current
  • Sent emails to communicate order status and informed customers of back-orders or shipping delays.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.

Crew Member

McDonald's
09.2020 - 02.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Field Labor Crew

American Rentals Inc.
05.2019 - 08.2020
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Inspected equipment and tools used for safe operation.
  • Directed projects according to schedule and quality demands.

Education

No Degree - Supply Chain Management

Lansing Community College
Lansing, MI
2026

Skills

  • Customer Accounts Management
  • Order Documentation
  • Inventory Management
  • Customer Inquiries
  • Operational Procedures
  • Customer Satisfaction
  • Warehouse Operations
  • Team Goals
  • Order Coordination
  • Safety Procedures

Certification

  • Licensed Forklift Operator - 2021-Present

Timeline

Order Fulfillment Supervisor

Big League Lawns LLC
02.2021 - Current

Crew Member

McDonald's
09.2020 - 02.2021

Field Labor Crew

American Rentals Inc.
05.2019 - 08.2020

No Degree - Supply Chain Management

Lansing Community College

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Adam Schon