Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative

Adam Shubert

Communications Specialist
Birmingham,AL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Specialist

DSD Insurance
Pelham, AL
01.2021 - Current
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Provided primary customer support to internal and external customers.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained and managed customer files and databases.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Producer/ On

WGSO
New Orleans, LA
09.2018 - 11.2020
  • Producer and Board Operator for all daytime programming
  • Host of “The Bench with Adam Shubert” an hour long sports talk show every Sunday night locally on the station and nationally on TuneIn radio
  • Coordinated with producers and on-air talent to create program content, new ideas and segments.
  • Generated leads through cold calling, networking and social media.
  • Found appropriate stories and ideas for programming to engage target audiences and hook advertisers.
  • Booked guests for on-air interviews.
  • Participated in meetings with producers and production crew to keep program in step with creative vision.

Producer

Iheartmedia Mobile
Mobile, AL
08.2016 - 01.2018
  • Co-Host and board op of nationally syndicated radio show “In the Trenches with Rodger Schultz”
  • Host and Producer of a traveling podcast on Iheartradio app called the Bama Bandwagon
  • Board Operator/Fill in Play by Play announcer for 99.5 The Jag
  • Dubbing and Spot production
  • Run van hits and other promotional remotes/meet and greets


Education

Bachelor of Science - Communications: Broadcast Journalism

University of South Alabama
Mobile, AL
06.2014 - 05.2017

Skills

    Customer Relations

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Work Availability

monday
tuesday
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friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Specialist

DSD Insurance
01.2021 - Current

Producer/ On

WGSO
09.2018 - 11.2020

Producer

Iheartmedia Mobile
08.2016 - 01.2018

Bachelor of Science - Communications: Broadcast Journalism

University of South Alabama
06.2014 - 05.2017

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Adam ShubertCommunications Specialist