Adam Shubert
Communications Specialist
Birmingham,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Specialist
DSD Insurance
Pelham, AL
01.2021 - Current
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Provided primary customer support to internal and external customers.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Producer/ On
WGSO
New Orleans, LA
09.2018 - 11.2020
- Producer and Board Operator for all daytime programming
- Host of “The Bench with Adam Shubert” an hour long sports talk show every Sunday night locally on the station and nationally on TuneIn radio
- Coordinated with producers and on-air talent to create program content, new ideas and segments.
- Generated leads through cold calling, networking and social media.
- Found appropriate stories and ideas for programming to engage target audiences and hook advertisers.
- Booked guests for on-air interviews.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
Producer
Iheartmedia Mobile
Mobile, AL
08.2016 - 01.2018
- Co-Host and board op of nationally syndicated radio show “In the Trenches with Rodger Schultz”
- Host and Producer of a traveling podcast on Iheartradio app called the Bama Bandwagon
- Board Operator/Fill in Play by Play announcer for 99.5 The Jag
- Dubbing and Spot production
- Run van hits and other promotional remotes/meet and greets
Education
Bachelor of Science - Communications: Broadcast Journalism
University of South Alabama
Mobile, AL 06.2014 - 05.2017
Skills
Customer Relations
Excellent written and oral communication
Telephone etiquette
Sales expertise
Complaint resolution
Account management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist
DSD Insurance
01.2021 - Current
Producer/ On
WGSO
09.2018 - 11.2020
Producer
Iheartmedia Mobile
08.2016 - 01.2018
Bachelor of Science - Communications: Broadcast Journalism
University of South Alabama
06.2014 - 05.2017