Adam Stump
Clever,MO
Summary
Dedicated service technician with a proven track record in diagnostic testing and installation. Known for collaborating with teams to streamline repair processes, resulting in reduced turnaround times and enhanced customer satisfaction through effective communication and technical support.
Overview
11
11
years of professional experience
Work History
Service Technician
C and S Cycles
01.2024 - Current
- Diagnosed and repaired mechanical issues on various Harley Davidson, Victory, and Indian motorcycle models.
- Conducted routine maintenance to ensure optimal performance and safety standards.
- Assisted customers with product selection and technical inquiries to enhance service experience.
- Utilized diagnostic tools, such as Snap-On Solus Plus, Fluke multimeter, Power Probe 3, etc. to troubleshoot electrical systems and components effectively.
- Collaborated with team members to streamline repair processes, improving turnaround time.
- Explained diagnostic findings to customers and outlined repair or service options.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Franchise Manager
Chambers Tools LLC
10.2021 - 01.2024
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Ensure Revolving and credit accounts stay current on a month to month basis.
- Educate Clients on new tooling and equipment as well as assisting with setup and ensuring effective daily operation of said equipment.
Infantry Team Leader
United States Marine Corps
08.2017 - 08.2021
- Led and trained my fireteam in high-pressure environments, enhancing operational readiness and unit cohesion.
- Developed tactical plans for missions, ensuring alignment with strategic objectives and effective resource allocation.
- Conducted after-action reviews to identify areas for improvement, driving continuous process enhancements within the team.
- Coordinated logistics for equipment and personnel movements, optimizing mission execution and efficiency under tight deadlines.
- Facilitated training exercises focused on combat techniques and leadership skills, improving team performance and effectiveness.
- Implemented safety protocols during training operations, reducing risks and promoting a culture of accountability among team members.
- Mentored junior Marines in leadership development, fostering growth and preparing them for increased responsibilities within the Corps.
Automotive Technician
C-Mac Auto Repair
03.2016 - 08.2017
- Conducted routine maintenance services, ensuring customer vehicles met safety standards.
- Utilized equipment such as two and four post lifts, alignment machines, AC evacuation, recover and charging equipment for air conditioning repair, and general pneumatic/ electric power tools to streamline repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Troubleshot and diagnosed faults with vehicle systems and components using Snap-On scan tools, diagnostic trees, and online knowledge bases.
Education
2-year Automotive Repair Course -
Lamar Career And Technical Center
Lamar, MO04-2017
High School Diploma -
Golden City High School
Golden City, MO04-2017
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Documentation and reporting
- Diagnostic testing
- Professional and courteous
- Heavy lifting
- Hand tool expertise
Timeline
Service Technician
C and S Cycles
01.2024 - Current
Franchise Manager
Chambers Tools LLC
10.2021 - 01.2024
Infantry Team Leader
United States Marine Corps
08.2017 - 08.2021
Automotive Technician
C-Mac Auto Repair
03.2016 - 08.2017
2-year Automotive Repair Course -
Lamar Career And Technical Center
High School Diploma -
Golden City High School