Adam Thatcher
Woodstock,IL
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Personal Banker
BMO
04.2023 - 09.2023
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Sales Consultant
Best Buy
06.2018 - 09.2022
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Increased overall revenue Number% from Type sales through effective salesmanship and great negotiation skills.
Customer Service Manager
Target
10.2016 - 01.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Increased target credit card numbers
Mobile Manager
MarketSource
07.2014 - 10.2016
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading Industry partners.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Sell an activate as many clients phones to meet monthly goals
Marketing Manager
Bluegreen Corporation
07.2011 - 02.2014
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Sell as many packages as possible to help client's an continue to grow our business
Group Sales Coordinator
Kalahari Resorts Dells
03.2000 - 01.2011
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
Education
Business
Wisconsin Dells High School
Wisconsin Dells, WI06.2001
Skills
- Sales and Marketing
- Sales Expertise
- Consultative Sales Approach
- Customer Needs Assessments
- Customer Engagement
- Customer Relationship Management
- Retail Store Management
- Lead Generation
- Excellent Written and Oral Communication
- Brand Awareness
- Management
- Suggestive Selling
- Effective Working Relationships
- Product and Service Knowledge
- Project Management
- Customer Service and Assistance
- Meeting Sales Goals
Timeline
Personal Banker
BMO
04.2023 - 09.2023
Sales Consultant
Best Buy
06.2018 - 09.2022
Customer Service Manager
Target
10.2016 - 01.2018
Mobile Manager
MarketSource
07.2014 - 10.2016
Marketing Manager
Bluegreen Corporation
07.2011 - 02.2014
Group Sales Coordinator
Kalahari Resorts Dells
03.2000 - 01.2011
Business
Wisconsin Dells High School