Summary
Overview
Work History
Education
Skills
Software
Work Availability
Accomplishments
Timeline

Adam Thielen

Customer Service Representative
Spokane,WA
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten

Summary

Fast learner with passion for developing lasting relationships. Dedicated to customer satisfaction and retention. Experienced working both alone and within a team to meet or achieve goals or expectations.

Overview

2
2
years of post-secondary education
18
18
years of professional experience

Work History

3rd Legislative District; Precinct 3330

Precinct Committee Officer
Spokane, WA
12.2016 - Current
  • Organized and planned meetings with political appointees, elected officials and community members.
  • Advanced organization's legislative and political agenda through advocacy initiatives.
  • Organized turnout for, and then lead, presidential caucus with 67% increase from previous precinct attendance.

Self Employed

Stand-up Comedian
Spokane, WA
09.2015 - 03.2020
  • Worked with booking agents and venues to understand needs and provide specifically tailored service and created entertaining comedy sets to build fan momentum and gain online attention.
  • Performed at corporate retreats and charity events to capitalize on diverse promotional strategies.
  • Stayed current with market trends to determine optimal pricing of and to capitalize on emerging opportunities.

State Protective Services

Field Training Officer/Supervisor
Spokane Valley, WA
07.2012 - 11.2015
  • Oversaw and updated continuous training programs such as online modules as well as field training.
  • Managed teams of up to a dozen officers at one time.
  • Maintained knowledge of latest requirements and engaged in annual training.

Auto Transport Group

Assistant Terminal Manager
Spokane, WA
07.2009 - 09.2012
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Handled customer complaints and revised loading process to improve service, reducing damage claims by 31% the first year.
  • Directed and monitored dispatching activities, including tracking, routing, preload inspections and load building.
  • Negotiated contracts with outside providers to minimize cost and increase profitability.

Plum Ugly Productions

Social Media Manager
Spokane, WA
02.2008 - 09.2009
  • Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
  • Helped customers in determining design and layout of sold and spec ads.
  • Assisted customers in building a multi-platform online presence.

State of Washington

In-Home Caretaker
Spokane, WA
06.2006 - 01.2008
  • Carried out rehabilitation and exercise plans to aid healing, build strength and prevent further injury.
  • Communicated with physical trainer and doctors about patient needs.
  • Provided emergency care, first aid and initial evaluations for any symptom or injury.
  • Transported patient to doctors appointments.

Education

No Degree - Social And Historical Inquiry

The New School, New York, NY
01.2005 - 06.2006
  • Member of campus improv group, The Bob Kerry's
  • Coursework in Sociology, Political Science and Theater

Associate of Arts - Psychology, Theater

Spokane Falls Community College, Spokane, WA
09.2017 - 06.2018
  • Continuing education in Humanities

Skills

Inbound And Outbound Calling

Complaint Resolution

Sales Expertise

Order fulfillment

Report preparation

Shipping procedures understanding

Technical Support

Software

Windows

Apple OS

MS Word

MS Powerpoint

MS Excel

Adobe Photoshop

Adobe Illustrator

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • St. Vincent De Paul Community Leader - 2012 - 2016
  • Officer of the Year - 2013
  • Las Vegas Comedy Festival - 2003
  • Laugh Across America West Coast - 2002
  • Chase Award for Leadership - 2000
  • Prudential Spirit of Community National Leadership -2000
  • Prudential Spirit of Community Regional Leadership - 1999

Timeline

Spokane Falls Community College - Associate of Arts, Psychology, Theater
09.2017 - 06.2018
3rd Legislative District; Precinct 3330 - Precinct Committee Officer
12.2016 - Current
Self Employed - Stand-up Comedian
09.2015 - 03.2020
State Protective Services - Field Training Officer/Supervisor
07.2012 - 11.2015
Auto Transport Group - Assistant Terminal Manager
07.2009 - 09.2012
Plum Ugly Productions - Social Media Manager
02.2008 - 09.2009
State of Washington - In-Home Caretaker
06.2006 - 01.2008
The New School - No Degree, Social And Historical Inquiry
01.2005 - 06.2006

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Adam ThielenCustomer Service Representative