Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Real Estate Agent
Century 21
Grand Rapids, MI
11.2019 - Current
Managed sales pipeline by actively following up with prospects and hot leads.
Attended progress meetings and cold call sessions to hone lead generation skills.
Maximized market share by working with clients and building relationships.
Managed real estate transactions from initiation to closing.
Prepared and delivered sales presentations.
Negotiated purchase agreements and contracts with buyers and sellers.
Ensured all transactions followed state laws regarding real estate practices.
Disease Intervention Specialist
State of Michigan Department of Human Services
Grand Rapids, MI
02.2010 - 06.2020
Trained healthcare professionals on proper infection control practices.
Analyzed case information to determine appropriate interventions based on established guidelines.
Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
Assisted in developing educational materials for healthcare providers, patients and families.
Collected data from various sources such as laboratory results, surveys and patient interviews.
Provided health education, risk reduction strategies and referrals for medical services.
Conducted contact tracing interviews and provided counseling to individuals diagnosed with a communicable disease.
Maintained accurate records of all cases reported and investigated.
Unemployment Insurance Examiner
State Of Michigan Licensing And Regulatory Affairs
Grand Rapids, MI
10.2008 - 02.2010
Provided assistance to customers through telephone inquiries or face-to-face meetings.
Analyzed claimant's work history, wages, and other relevant information to make determinations.
Processed overpayments resulting from incorrect calculations or ineligible payments.
Understood and followed oral and written directions.
Education
Master of Arts - Human Services
Liberty University
Lynchburg, VA
BBA - Health Administration
Davenport University
Grand Rapids, MI
Skills
Contract Negotiation
Client Needs Assessment
Lead Follow up
Patient Counseling
Crisis Resolution
Medical Advocacy
Individual Counseling
Community Health Services
Abuse and Neglect Investigation
Problem-Solving
Interviewing Techniques
Verbal Communication
Confidentiality
Advocacy and Counseling
Recordkeeping and Data Input
References
References available upon request.
Timeline
Real Estate Agent
Century 21
11.2019 - Current
Disease Intervention Specialist
State of Michigan Department of Human Services
02.2010 - 06.2020
Unemployment Insurance Examiner
State Of Michigan Licensing And Regulatory Affairs
10.2008 - 02.2010
Master of Arts - Human Services
Liberty University
BBA - Health Administration
Davenport University
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