Adam Travers
Inside Client Manager
Amesbury,Massachusetts
Summary
Experienced Client Manager accomplished at cultivating and maintaining productive customer relations and building loyalty with exceptional customer service and organization. Bringing 11+ years of sales and customer service experience in both commercial and SLED sector.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Inside Client Manager
Presidio
New York, New York
01.2017 - Current
- Rookie of the Year '17 for Tri-State.
- FY 20 East ISR MVP
- Member of Area of the Year 2023 - SLED East
- Pivoted to supporting brand new customer base.
- Familiarized myself with the unique needs of Public Sector clients.
- Worked around budgetary constraints and different funding sources to help deliver equipment for clients.
- Became both proficient and ultimately self-sufficient with quoting long and detailed Bills of Material for time and budgetary sensitive projects.
- Worked directly with Cisco account team and sub-contractors to deliver quotes which were within budget, within spec and on-time.
- Submitted for Deal registrations.
- Partnered with MWBE and Veteran owned businesses to meet client's diversity quotas.
- Took on responsibility for compiling, managing and delivering both weekly and monthly contractual SLA and equipment tracking reports.
- Facilitated invoice payments by providing key technological and monetary data points to Program Management and AR.
- Participated in project kick off calls and compliance meetings.
- Scheduled deliveries to secure client locations.
- Managed Salesforce pipelines for account management.
- In 2023 - Have worked with and helped on-board a brand new team within our Inside Sales organization as part of a complete transformation of the Sales Support business and process.
Inside Sales Representative
Presidio
Woburn, MA
08.2015 - 01.2017
- Directly supported Account Management.
- At one point was supporting 6 different reps each with several accounts.
- Facilitated with purchases both domestic and international.
- Managed a pipeline and assisted in opportunity forecasts.
- Educated new reps on company process and systems.
Inside Sales Administrator
Presidio
Woburn, MA
06.2014 - 08.2015
- Learned the ins and outs of proprietary company order generation systems.
- Familiarized myself with Cisco Commerce Workspace (CCW), Tech Data, Ingram, Synnex, Anixter, NetApp, Dell/EMC and VMWare partner registration portals to name a few.
- Assisted colleagues with order backlog and run-rate purchases.
- Worked with several different account managers across regions where assistance was needed.
Education
Bachelor of Arts -
Providence College
Providence, RI 09.2009 - 05.2013
Skills
Salesforce
Excel
Cisco Commerce Workspace
Inventory Reporting
Logistics
Outlook
Cisco Webex
Timeline
Inside Client Manager
Presidio
01.2017 - Current
Inside Sales Representative
Presidio
08.2015 - 01.2017
Inside Sales Administrator
Presidio
06.2014 - 08.2015
Bachelor of Arts -
Providence College
09.2009 - 05.2013
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