Adam Tyus
Miami,FL
Summary
Results-driven leader with expertise in elevating patient satisfaction through effective team training and strategic billing solutions. Demonstrated success in improving cash flow and reducing invoice errors, ensuring seamless operations in high-pressure environments.
Overview
30
30
years of professional experience
Work History
Patient Experience Assistant Manager FDNY
Intermedix
01.2016 - Current
- Assisted Director of Patient Experience with departmental initiatives and strategic planning.
- Directed floor management, call flow, and productivity; organized incentive plans for workforce optimization.
- Facilitated team building and training, implementing corrective actions based on performance metrics to enhance team effectiveness.
- Collaborated with Client Relations Managers to swiftly resolve escalated issues, improving client relations and service delivery.
- Managed timekeeping and resolved escalated calls on invoice billing for New York claims, ensuring accurate processing and customer satisfaction.
- Maintained accurate records for settlement accounts, adjusting balances per government insurance protocols.
- Hired directly from contract CCB Services to Intermedix to oversee FDNY team operations.
Accounts Receivable Coordinator
ECU WORLDWIDE
Miami, USA
05.2024 - 12.2024
- Managed accounts receivable processes, including invoicing, payment collection, and reconciliation.
- Developed credit control procedures to minimize bad debt risk and enhance cash flow.
- Implemented new billing system, significantly reducing invoice errors.
- Generated monthly aging reports to identify delinquent accounts, facilitating prompt collection actions.
- Collaborated with sales team to resolve disputes, ensuring timely invoice payments and enhancing customer satisfaction.
- Negotiated payment plans with customers while fostering positive relationships.
- Maintained accurate financial records and updated customer account information to support effective accounts receivable management.
- Assisted finance department in reconciling discrepancies between accounts receivable ledger and general ledger.
Account Collection Manager
Kaseya
Miami, USA
03.2023 - 02.2024
- Managed portfolio of accounts, ensuring timely collection of outstanding payments to minimize financial risk.
- Negotiated payment arrangements with customers to resolve overdue balances and prevent escalation.
- Analyzed aging reports to identify high-risk accounts and implemented proactive collection measures, reducing potential losses.
- Optimized invoice dispute resolution process to enhance cash flow and shorten cash conversion cycle by xx days.
- Collaborated with sales, customer service, and legal departments to address disputes and resolve billing discrepancies.
- Conducted thorough credit investigations on new customers to assess creditworthiness and establish credit limits.
- Maintained accurate records of all collection activities, correspondence, and payment arrangements in CRM system.
- Provided regular updates on account statuses to management through detailed reports and presentations.
Quality and Training Manager
R1 (formerly Intermedix)
Miami, USA
05.2017 - 01.2022
- Directed training team efforts within patient experience department to improve staff capabilities and patient satisfaction.
- Monitored quality improvement processes to enhance program effectiveness and ensure compliance with standards.
- Reported quality statistics and departmental scores to leadership team, providing data for informed decision-making.
- Updated training materials and schedules for new hires and experienced representatives to ensure consistency.
- Led escalation team, optimizing support team's time management and oversight capabilities.
Assistant Manager
Intermedix
01.2016 - 01.2017
Cash Application Specialist
CCB Services/ Intermedix
01.2010 - 01.2016
- Managed incoming insurance and self-payments for ancillary services in northwest region, ensuring timely processing and accuracy.
- Contacted insurance companies to resolve mailing and payment issues, facilitating quicker resolution of outstanding balances.
- Resolved credit balances and short payments efficiently.
- Processed personal and company checks, posting to appropriate dates of service.
- Organized and filed client payments, maintaining accurate records to support financial auditing.
- Handled all filing for payments received from company lockbox.
Reimbursement Specialist
Walgreens-Optioncare at Legacy, LLC
01.2008 - 01.2010
- Managed home infusion and DME billing collections, identifying issues and resolving payer trends to ensure timely payments.
- Utilized ICD-9, HCPCS, and CPT coding systems to ensure accurate billing practices.
- Applied extensive knowledge of Medicaid, Medicare, workers' compensation, patient pay, and commercial procedures.
- Negotiated pricing strategies with non-contracted insurance to maximize revenue recovery.
- Trained and mentored staff to improve problem-solving skills and streamline processes.
Accounting Clerk
Progressive Medical, Inc
Westerville, USA
10.2004 - 09.2008
- Hired in 2004 and became a permanent employee shortly after in 2005.
- Managed research, processing, and payment of all home health and transportation invoices for the entire company.
- Researched medical invoices from home health, transportation, pharmacy, and durable medical equipment vendors to ensure accuracy and compliance.
- Completing and updating A/R balance sheets, processing and paying all invoices for timely payment according to contractual terms.
- Executed weekly check printing and mailing to vendors, ensuring timely payments and maintaining vendor relationships.
- Providing payment information to vendors requesting status on outstanding invoices.
- Communicated with national vendors regarding payment status, eligibility for payment and patient responsibility.
- Updating vendor address and term information into the system.
- This position required strong communication skills, the ability to multitask as well as provider relations experience.
Location Specialist
OSI
01.2002 - 01.2004
- Obtained current location information for individuals with defaulted student loans to facilitate effective communication.
- Updated company records with current address information using various internet search tools to enhance data accuracy.
- Contacted individuals via phone and email to discuss repayment options, helping bring defaulted student loans back into good standing.
- This involved using strong communication skills and multitasking to collaborate effectively with the team.
Evening Manager
Christian Armory
01.1997 - 01.2002
- Supervising closing duties, such as cash handling, balancing and deposits.
- Closing and securing facilities, as well as providing supervision for night time clerks.
Education
Associate - BUSINESS ADMINISTRATION
OHIO DOMINICAN UNIVERSITY
COLUMBUS, OHIO06-2008
Skills
- Patient care coordination
- Patient documentation
- Insurance verification
- Insurance claims processing
- Billing and coding
- EMR systems expertise
- Accounts receivable processing
- Records management
- Talent acquisition
- Employee training
- Workforce strategies
- Team leadership
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Accounts Receivable Coordinator
ECU WORLDWIDE
05.2024 - 12.2024
Account Collection Manager
Kaseya
03.2023 - 02.2024
Quality and Training Manager
R1 (formerly Intermedix)
05.2017 - 01.2022
Patient Experience Assistant Manager FDNY
Intermedix
01.2016 - Current
Assistant Manager
Intermedix
01.2016 - 01.2017
Cash Application Specialist
CCB Services/ Intermedix
01.2010 - 01.2016
Reimbursement Specialist
Walgreens-Optioncare at Legacy, LLC
01.2008 - 01.2010
Accounting Clerk
Progressive Medical, Inc
10.2004 - 09.2008
Location Specialist
OSI
01.2002 - 01.2004
Evening Manager
Christian Armory
01.1997 - 01.2002
Associate - BUSINESS ADMINISTRATION
OHIO DOMINICAN UNIVERSITY