Dynamic and performance-driven Multi-Unit Leader with strong values, high integrity, strong work ethic and great leadership skills. Meticulous and resourceful operations leader with 10+ years of success leading productive teams, controlling budgets, developing people & building guest relationships to deliver competitively superior sales & earnings results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Operations
Red Lobster
East Tennessee/Charlotte, NC
10.2022 - Current
Lead operations for 11 Red Lobster restaurants in East Tennessee and Charlotte, North Carolina
Finished #1 of 72 markets on our Company Scorecard in FY23 which completed in May (KPI’s are GC traffic, Net Sales & EBITDA)
Grew Sales by $2.5MM (12.7%) vs. prior year in FY23. Led the only Region in Red Lobster positive guest count & net sales vs. LY.
Grew EBITDA vs. LY by 195% or approximately $1 MM in FY23
Grew Off-premise Sales by 5% as Digital Business Lead for our Division of 60 restaurants.
Director of Operations
Red Lobster
Philadelphia Market (NJ, DE, PA)
04.2016 - 10.2022
Led operations for 10 Red Lobster restaurants in New Jersey, Delaware & Pennsylvania
Responsible for a team of 10 General Managers, 30 Managers & 500+ team members
Delivered annual revenue of $30+ MM
Delivered annual ROS of $5+ MM through focus on process improvement and driving efficiency in the business model
Grew our culture as the culture leader in the Northeast Division, responsible for sending out our weekly Northeast newsletter focused on celebrating our strong culture & great people
Grew Off-Premise Sales by 10% as Banquet Sales Leader for Northeast Division by introducing "Celebrations at Red Lobster"
Drove key efficiencies in business model to improve margins through the COVID pandemic as a leader for menu testing/process improvements.
General Manager
Red Lobster
Deptford, NJ
11.2014 - 04.2016
Won our prestigious “Lighthouse Club Award,” finishing 5th out of 705 restaurants in the company on KPI’s of sales growth & earnings growth
Grew annual revenue by $1MM, delivering total revenue of $4.8MM
Delivered earnings of +$900K which was growth of $250K over prior year
Developed 5+ MIT’s into management
Increased guest satisfaction from low 60’s to consistently over 70%
General Manager
Red Lobster
Charleston, WV
07.2013 - 11.2014
Restaurant Manager
Red Lobster
, New York/New Jersey
06.2010 - 07.2013
Education
Master of Business Administration – Leadership (Graduate with Distinction) -
Liberty University
01.2010
Skills
Strategic Planning and Execution
Strong understanding of Multi-Unit Operations
Multimillion-Dollar P&L Management
Performance Improvement
Budgeting and Cost Control
Financial Planning
Human Resources
Quality Assurance
Teamwork and Collaboration
Analytical Thinker
Proficient in Microsoft Office
Customer Service
Certification
ServSafe Certified
Accomplishments
2016 Lighthouse Club (5th of 705 RL restaurants)
Affiliations
Volunteer at "The Lord's Child" providing food for those in need in East TN
Marathon/Ultra Marathon Runner
Timeline
Director of Operations
Red Lobster
10.2022 - Current
Director of Operations
Red Lobster
04.2016 - 10.2022
General Manager
Red Lobster
11.2014 - 04.2016
General Manager
Red Lobster
07.2013 - 11.2014
Restaurant Manager
Red Lobster
06.2010 - 07.2013
Master of Business Administration – Leadership (Graduate with Distinction) -