Adam Waelder
Warrenton,MO
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating, especially in the heavy equipment field. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly motivated with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
Work History
Product and Support Sales Representative
Fabick Caterpillar
05.2015 - 03.2024
- Maintained and built customer relationships.
- Effectively quoted major equipment rebuilds.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
Corporate Product Support Coordinator
Fabick Caterpillar
04.2012 - 05.2015
- Preformed service process audits.
- Managed and supported OEM heavy equipment telematics software.
- Managed company vehicle licensing and insuring.
Heavy Equipment Technician
Fabick Caterpillar
05.2011 - 04.2012
- Diagnosed electrical faults and component failures.
- Preformed component and machine rebuilds per OEM guidelines and specifications.
- Preformed all other general and preventative maintenance.
- Delivered consistent quality workmanship while adhering to strict deadlines, minimizing project delays due to equipment failures.
Education
Bachelor of Applied Science in Diesel Technology, minor in Business -
Pittsburg State University
Associate of Applied Science in Diesel Technology -
State Technical College
Skills
- Sales expertise
- Customer Service
- Interpersonal communication skills
- Customer Relationship Building
- Strong Computer Skills, including: Microsoft Excel, Word, and Outlook, Sales Link Software, CRM
- Equipment Repair Cost Analysis
- Diesel Equipment Technology
- Inspection and Repair
- Root Cause Analysis
- Teamwork
- Component Repair, Installation and Removal
Timeline
Product and Support Sales Representative
Fabick Caterpillar
05.2015 - 03.2024
Corporate Product Support Coordinator
Fabick Caterpillar
04.2012 - 05.2015
Heavy Equipment Technician
Fabick Caterpillar
05.2011 - 04.2012
Bachelor of Applied Science in Diesel Technology, minor in Business -
Pittsburg State University
Associate of Applied Science in Diesel Technology -
State Technical College
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