Skylar Murphy
Calhoun ,Georgia
Summary
Sales professional committed to delivering high standards and achieving results. Adept at identifying customer needs and providing tailored support to drive product satisfaction and loyalty. Known for fostering strong team collaboration and adapting to dynamic environments. Skilled in problem-solving and effective communication to meet and exceed targets.
Overview
5
5
years of professional experience
Work History
Product Support Sales Representative
Yancey Bros Co
04.2023 - Current
- Maintained detailed records of client interactions, updating CRM systems for accurate tracking of sales activities.
- Participated in industry trade shows and events, promoting the company''s products and generating new leads.
- Evaluated and reported on sales performance metrics, identifying areas of opportunity for growth and improvement.
- Worked closely with cross-functional teams to provide comprehensive support throughout the entire sales process from prospecting to post-sale followup.
- Regularly collaborated with internal teams such as engineering, product management, and marketing to ensure alignment on product improvements and sales messaging.
- Developed customized solutions for clients, tailoring product offerings to meet their specific needs.
- Stayed current on industry trends and competitor offerings, adapting sales strategies accordingly for continued success.
- Negotiated contracts and pricing structures, securing profitable deals for the company.
- Increased product support sales by developing and maintaining strong relationships with clients.
Field Service Dispatcher
Yancey Bros Co
01.2022 - 04.2023
- Monitored technician performance and provided feedback for continuous improvement initiatives.
- Assessed internal processes regularly, implementing changes that led to improved resource allocation and overall operational efficiency.
- Streamlined communication between customers and technicians for timely service delivery.
- Organized regular team meetings to discuss performance metrics, ongoing challenges, and strategy updates for the dispatch department.
- Collaborated with cross-functional teams to improve overall service quality and efficiency.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Consistently met or exceeded company targets for response times, customer satisfaction ratings, and team productivity levels.
- Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.
Title Examiner
McMichael & Gray
10.2020 - 01.2022
- Skillfully negotiated resolutions to complex title discrepancies that facilitated smooth property transfers.
- Reduced errors in title examinations through diligent verification of property records and legal descriptions.
- Identified potential risks or concerns during the title examination process, proactively addressing them to minimize delays.
- Enhanced client satisfaction by providing accurate and timely title reports and documentation.
- Prepared property reports.
- Contacted appropriate agencies to complete searches, order records, and obtain documents.
- Developed strong relationships with clients, fostering trust and repeat business through excellent customer service.
Emergency Room Technician
Piedmont Hospital
01.2020 - 10.2020
- Served as an ER tech while attending nursing school.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Participated in ongoing professional development opportunities such as training sessions or workshops to stay current on best practices in emergency medicine.
Education
Bachelors of Science in Nursing
Chamberlain College of Nursing
Dunwoody, GASkills
- Building strong client partnerships
- Market competitor analysis
- Strategic negotiation skills
- Sales enhancement techniques
- Engaging sales presentations
- Evidence-based decision making
- Strategic product placement
- Sales training
- Sales pipeline management
- Teamwork and collaboration
- Time management
- Attention to detail
- Excellent communication
- Organizational skills
Accomplishments
My 2024 year-over-year results as a Product Support Sales Rep at Yancey Bros, A Caterpillar Dealership, were 140% growth overall. 131% in parts and 148% in labor. I excelled in all "Big Rocks" that Caterpillar assigns the dealerships with. I completed 2 rebuilds totaling $1.3 million, sold 75 customer value agreements, boosted my bulk oil figure by 145%. Also increasing undercarriage sales by 28% all while maintaining pars and CQI's at 100%.
Timeline
Product Support Sales Representative
Yancey Bros Co
04.2023 - Current
Field Service Dispatcher
Yancey Bros Co
01.2022 - 04.2023
Title Examiner
McMichael & Gray
10.2020 - 01.2022
Emergency Room Technician
Piedmont Hospital
01.2020 - 10.2020
Bachelors of Science in Nursing
Chamberlain College of Nursing
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