Carlos Carrillo
Salinas,CA
Summary
Results-oriented professional with extensive experience in technical support, team training and collaborating with customers and team members. Known to be a strong problem-solving individual for customer satisfaction. The ability to identify client needs and provide tailored solutions, successfully increasing product support sales and
ensuring timely resolutions that enhance client satisfaction.
Overview
32
32
years of professional experience
Work History
Product Support Sales Representative
Total Industries
Salinas, CA
07.2025 - Current
- Assisted customers with product inquiries and troubleshooting issues to enhance satisfaction.
- Collaborated with sales team to identify client needs and recommend appropriate solutions.
- Developed familiarity with industry-specific software for tracking customer interactions and resolutions.
- Provided timely follow-up on support requests, ensuring effective communication throughout resolution process.
- Increased product support sales by developing and maintaining strong relationships with clients.
- Provided ongoing support to clients, addressing concerns and troubleshooting issues as needed.
- Assisted customers in troubleshooting product issues and provided timely technical support.
Technical Training Instructor
Total Industries
Salinas, CA
07.2024 - 07.2025
- Collaborated with subject matter experts to update training materials and ensure content relevance.
- Assessed learner progress through evaluations and provided constructive feedback to enhance understanding.
- Utilized various instructional technologies to enhance training delivery and participant engagement.
- Facilitated hands-on workshops to reinforce theoretical knowledge with practical application.
- Facilitated interactive workshops to reinforce key concepts and promote collaboration among participants.
- Maintained detailed records of all completed trainings, streamlining compliance reporting processes for management purposes.
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
Lead Technician
Total Industries
Salinas, CA
01.1995 - 07.2024
- Oversaw daily operations to ensure adherence to safety protocols and quality standards.
- Mentored junior technicians, fostering skill development and improving team performance.
- Implemented process improvements that increased efficiency in equipment maintenance activities.
- Coordinated maintenance schedules, minimizing downtime and optimizing resource allocation.
- Conducted routine inspections to identify issues and implement corrective actions promptly.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored and enforced safety measures to mitigate hazards.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Tested components and systems to evaluate performance and identify concerns.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
- Maximized resource utilization by scheduling work assignments based on technician availability and expertise.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
High School Diploma -
North Salinas High School
SalinasSkills
- Client relationship building
- Hardware troubleshooting
- CRM proficiency
- Competitor analysis
- Up-selling strategies
- Proposal writing
- Customer engagement
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
- Relationship building
- Cold calling
Timeline
Product Support Sales Representative
Total Industries
07.2025 - Current
Technical Training Instructor
Total Industries
07.2024 - 07.2025
Lead Technician
Total Industries
01.1995 - 07.2024
High School Diploma -
North Salinas High School