Mason Watkins
Liberty Hill,TX
Summary
Sales professional committed to delivering high standards and achieving results. Adept at identifying customer needs and providing tailored support to drive product satisfaction and loyalty. Known for fostering strong team collaboration and adapting to dynamic environments. Skilled in problem-solving and effective communication to meet and exceed targets.
Overview
19
19
years of professional experience
Work History
Product Support Sales Representative
Holt Truck Center – Pflugerville KP
10.2022 - Current
- Promote and sell Cat OEM and All-Makes truck parts.
- Coordinate repairs and parts orders with internal Service and Parts Department teams.
- Work with customers to provide repair options to best fit customer budget and downtime.
- Maintained detailed records of client interactions, updating CRM systems for accurate tracking of sales activities.
- 2024 Values award winner for “Success” for growing our parts and service footprint in our area.
- Increased product support sales by developing and maintaining strong relationships with clients.
- Provided ongoing support to clients, addressing concerns and troubleshooting issues as needed.
Parts Manager
Freightliner of Austin-Round Rock
07.2015 - 10.2022
- Manage parts sales staff, parts driver and coordinate with outside sales department.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
- Oversaw inventory management, ensuring optimal stock levels and timely replenishment.
Service Manager
Johnson’s Fleet Service
02.2011 - 07.2015
- Manage six technicians, shop assistant and drivers in daily shop routines.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Identify and source parts from nationwide distributors.
- Assist in fabrication designs with lead fabricator.
- Led team in troubleshooting and resolving fleet maintenance issues to minimize downtime.
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Met with customers to discuss service needs and offer available solutions.
Service Advisor, Parts Sales
Capitol Kia
03.2007 - 02.2011
- Coordinate vehicle repairs, build and ensure adherence to repair estimates and ensure customer expectations are met.
- Consistently maintained 95 and higher Customer Satisfaction Index scores
- Operated both parts and service departments during evening hours.
- Coordinated service appointments, ensuring optimal scheduling and resource allocation.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Education
Associates Degree of Specialized Technology - Automotive Technology with Applied Service Management
WyoTech At Laramie
Laramie, Wyoming12.2006
Major: History, Minor: Business Administration
Texas State University
12.2005
Skills
- Client relationship building
- Hardware troubleshooting
- CRM proficiency
- Competitor analysis
- Sales pipeline management
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Analytical thinking
- Adaptability
Timeline
Product Support Sales Representative
Holt Truck Center – Pflugerville KP
10.2022 - Current
Parts Manager
Freightliner of Austin-Round Rock
07.2015 - 10.2022
Service Manager
Johnson’s Fleet Service
02.2011 - 07.2015
Service Advisor, Parts Sales
Capitol Kia
03.2007 - 02.2011
Major: History, Minor: Business Administration
Texas State University
Associates Degree of Specialized Technology - Automotive Technology with Applied Service Management
WyoTech At Laramie
SKILLS/ORGANIZATIONS/HOBBIES
Improve and maintain family-owned ranch property., Active in the outdoor community. Fishing, hunting and camping, Woodworking and furniture building with live edge wood slabs and reclaimed wood., Compete in local long range shooting matches.