Adam Walcott
Lenexa,KS
Summary
Highly motivated professional with extensive customer service, sales, and insurance claims experience. Outgoing personality with a sales track record of driving increased sales and a customer service record of improving customer experience.
Overview
13
13
years of professional experience
Work History
FedEx Ground Delivery Driver
FedEx/Rock And Roll Transportation
03.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
Relocation Manager/Sales
Safe Haven Security/ADT
07.2022 - 03.2023
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Built relationships with customers using strong persuasion and active listening skills.
- Qualified leads and set up customer appointments for outside sales team.
- Negotiated pricing and payment terms with customers when possible to close deals.
Total Loss Claims Specialist
Farmers Insurance Company
11.2019 - 05.2022
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Successfully negotiated settlements with claimants and insurers.
- Documented damage with photographs and detailed written descriptions.
Bartender
Tavern In The Village
03.2011 - 11.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Associate
O'Neill Honda
05.2018 - 05.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Responded to customer enquiries via telephone and email.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Account Executive/Outside Sales Representative
Holland Inc
05.2013 - 05.2014
- Boosted revenue from existing accounts by reaching out regularly to check on needs and promote new offerings.
- Overcame potential objections of prospective customers using expert product knowledge and persuasive communication skills.
- Created sales proposals and delivered presentations to high-level decision-makers.
- Helped sales professionals build successful sales campaigns to reach target audience with consistent branding.
Account Manager, Inside Sales
Freightquote
04.2010 - 05.2013
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Used CRM software to maintain detailed contact logs and account records.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Education
Bachelor of Science - History/Education
University of Kansas
Lawrence, KS01.1999
Skills
Customer service experience in automotive sales, logistics, auto insurance claims, banking, and the hospitality industry 3 years auto claims experience Strong written and verbal communication Experience with many CRM platforms and familiar with Microsoft office suite and outlook Diversity and inclusion training
Timeline
FedEx Ground Delivery Driver
FedEx/Rock And Roll Transportation
03.2023 - Current
Relocation Manager/Sales
Safe Haven Security/ADT
07.2022 - 03.2023
Total Loss Claims Specialist
Farmers Insurance Company
11.2019 - 05.2022
Sales Associate
O'Neill Honda
05.2018 - 05.2019
Account Executive/Outside Sales Representative
Holland Inc
05.2013 - 05.2014
Bartender
Tavern In The Village
03.2011 - 11.2019
Account Manager, Inside Sales
Freightquote
04.2010 - 05.2013
Bachelor of Science - History/Education
University of Kansas
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