Adam Walton
Pensacola,FL
Summary
Personable and dedicated Customer Service Representative with extensive industry experience, recognized for establishing strong rapport with clients. Proven expertise in residential mortgages gained through roles at EXP and Navy Federal Credit Union, contributing to a deep understanding of client needs. Committed to enhancing customer satisfaction and driving company success while fostering valuable relationships and partnerships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Service Representative (MSR)
Navy Federal Credit Union
Pensacola, FL
10.2023 - Current
- As an MSR, I independently work to help NFCU members with basic Navy Federal questions from password help to provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
- I am the point of contact over the phone with each member needing any help with their account while also providing excellent service to each member to ensure a comfortable experience
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Handled customer complaints in an efficient and courteous manner.
Real Estate Agent
EXP
Pensacola, FL
09.2023 - Current
- As an Agent with EXP, I keep up to date with mortgage rates and make it a mission to give the best experience for a stress-free purchase
- Offer great customer service, give information on the home buying process and walk clients through the process from start to finish
- Maintained updated knowledge of local real estate markets.
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
Real Estate Agent
Weichert realtors
Albuquerque, NM
07.2021 - 07.2023
- With Weichert, it is my duty to provide incredible service to each client
- It is my duty to put their interests first and get each person into their dream home
- I keep up with mortgage rates and help each client in making the right purchase that benefits their wants as well as their wallet
SSR
Cintas
Albuquerque, NM
02.2022 - 06.2023
- As an SSR, I drive a box truck to around 30-40 stops a day delivering mats, uniforms, towels and ensuring that each client is happy
- I work with each stop to ensure that each invoice is paid in full for the previous week
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Mat roller/loader unloader
Cintas
Albuquerque, NM
01.2022 - 06.2023
- My job at cintas is to roll mats and get the mats ready to be loaded onto the trucks
- I also Remove all the items from the trucks throughout the day such as clothes, mats, and dirty soil (rags, aprons, mops etc.)
- I also unload the trucks and take each box truck and back them in to be ready to be loaded for the next day
Merchandiser
Swire Coca-Cola
Albuquerque, NM
05.2021 - 01.2022
- At Swire coca-cola, I oversaw my own store using pallet jacks to load in pallets of different coke products and stock them into the store
- I would travel to 4-5 stores per day fully stocking each store
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Developed promotional strategies to increase sales of featured products.
Co-lead Teacher
Covenant schools
Albuquerque, NM
05.2017 - 05.2021
- I was a lead teacher at a preschool
- As the lead teacher for the 3-year-olds, I was the point of contact between parents and guardians of the children
- I would create lesson plans for the week, supervise the children and teach them basic manners, letters numbers and about the seasons
Sales Associate
Kohl's
09.2014 - 05.2017
- I offer great customer service, sell the customers sell customers into buying Kohls Cards, bag customer's items and most importantly, man the cash register
Education
Some college - Nutrition
University of New Mexico
Albuquerque, NMSkills
- CUSTOMER SERVICE
- REAL ESTATE AGENT
- RECEPTIONIST
- RETAIL SALES
- Teaching
- Early Childhood
- Childcare Provider
- Teacher Assistant
- Childcare
- CPR
- Microsoft Excel
- Microsoft Office
- Organizational Skills
- Filing
- Curriculum Development
- Early Childhood Education
- Classroom Management
- Merchandising
- Non CDL Driving
- Forklift
- Box Truck
- Pallet Jack
- Experience with Children
- Call center experience
- Residential mortgage lending regulations
- Loan Origination
Certification
- Real Estate License, I currently have my real estate license in the state of New Mexico and the state of Florida
- Non-CDL Class C, DOT Medical Card, 10/01/22, 10/01/24
Timeline
Member Service Representative (MSR)
Navy Federal Credit Union
10.2023 - Current
Real Estate Agent
EXP
09.2023 - Current
SSR
Cintas
02.2022 - 06.2023
Mat roller/loader unloader
Cintas
01.2022 - 06.2023
Real Estate Agent
Weichert realtors
07.2021 - 07.2023
Merchandiser
Swire Coca-Cola
05.2021 - 01.2022
Co-lead Teacher
Covenant schools
05.2017 - 05.2021
Sales Associate
Kohl's
09.2014 - 05.2017
Some college - Nutrition
University of New Mexico
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