Heidi Moul
Summary
Hardworking and passionate job seeker with strong organizational skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
9
9
years of professional experience
Work History
Member Service Representative (MSR)
Family Financial Credit Union
08.2024 - Current
- I open members accounts and provided deposit and withdrawal receipts.
- Handling cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors is something I do regularly.
- I assist members with account management, including updating personal information.
- Assisting members with correcting account, service, and system issues by educating on required forms and technical processes.
- Responsibly keeping track of daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy is a major thing I do.
BAKER
Mac's Meats
06.2021 - 06.2024
- Baked fresh bread and pastries to fulfill customer needs and orders.
- Prepared and baked cakes, cookies, pies, and desserts according to recipes.
- Maintained high standards of hygiene and cleanliness in the kitchen to comply with health and safety regulations.
- Stocked, prepped, and cleaned bakery to complete daily opening and closing duties.
- Managed inventory of ingredients to ensure availability for production needs.
- Demonstrated strong knowledge of baking techniques including kneading, rolling, cutting, and shaping doughs.
- Managed inventory and placed orders for baking supplies.
- Operated various bakery equipment such as mixers, ovens, scales and slicers safely.
SHIPPING AND RECEIVING CLERK
Media technology
03.2021 - 06.2021
- Arranged for pickup and delivery of goods to meet deadlines.
- Verified packing slips and shipping labels were accurate and complete.
- Managed the efficient loading and unloading of goods from vehicles using pallet jacks or forklifts.
- Prepared finished goods for shipment according to customer requirements.
- Packed, sealed, and labeled customer orders to prepare for shipping.
Quality Control Inspector
American Apple
05.2020 - 03.2021
- Followed standard operating procedures during daily inspection activities.
- Maintained accurate records of all inspection results and corrective actions taken.
- Maintained inspection records and documentation associated with quality program.
- Provided feedback regarding changes needed to improve production processes and product quality.
- Trained personnel in quality control processes and procedures.
- Assisted in developing new procedures and processes for quality control purposes.
Parts Manager
Rothbury Hardware & Farm Supply
06.2016 - 12.2019
- Utilized computer systems for tracking orders, pricing and availability information.
- Established strong relationships with vendors to secure favorable terms for purchasing parts.
- Maintained accurate records of all parts received, shipped, returned or exchanged.
- Interfaced with vendors concerning pricing, availability and damaged products.
- Answered phone calls promptly, providing price quotes and other information.
- Monitored and adjusted supply levels to minimize obsolescence of parts in inventory.
- Read catalogs and computer displays to determine replacement part stock numbers and prices.
- Resolved customer complaints regarding part availability, quality or price discrepancies.
- Planned, scheduled, or coordinated construction project activities to meet deadlines.
Education
Associate in Science (A.S.) -
West Shore Community
Scottville, MI05.2000
Skills
- Basic Mathematics
- Cash handling
- Customer Service
- Multitasking Abilities
- Organizational Skills
- Product presentation
- Time management abilities
Timeline
Member Service Representative (MSR)
Family Financial Credit Union
08.2024 - Current
BAKER
Mac's Meats
06.2021 - 06.2024
SHIPPING AND RECEIVING CLERK
Media technology
03.2021 - 06.2021
Quality Control Inspector
American Apple
05.2020 - 03.2021
Parts Manager
Rothbury Hardware & Farm Supply
06.2016 - 12.2019
Associate in Science (A.S.) -
West Shore Community
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