Adam Werner
Seattle,WA
Summary
Enterprising operator successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
21
21
years of professional experience
Work History
Owner/Operator
Clean Air Lawn Care
02.2008 - 08.2020
- Managed day-to-day business operations with over $1M in annual revenue.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed business plan, processes and procedures to provide superior service to customers.
- Operated the largest Franchise in the operation and assisted other Franchise owners with growth plans and strategies.
- Implemented CRM software that became Franchise standard.
- Worked with National vendors on product development and testing.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Director of Sales
IDeaS
01.2006 - 09.2009
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
Sales Manager
Guestware
03.2002 - 12.2005
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Black Belt - Director of Six Sigma
Starwood Hotels
01.2000 - 02.2003
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership to guide operational strategy.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Education
Bachelor of Science - Hotel, Restaurant And Tourism Management
The University Of Denver
Denver, COSkills
- Operations Management
- Revenue Generation
- Hiring
- Business Planning
- Sales negotiation
- Relationship Building
- Business Growth Initiatives
- Strategic Planning
Timeline
Owner/Operator
Clean Air Lawn Care
02.2008 - 08.2020
Director of Sales
IDeaS
01.2006 - 09.2009
Sales Manager
Guestware
03.2002 - 12.2005
Black Belt - Director of Six Sigma
Starwood Hotels
01.2000 - 02.2003
Bachelor of Science - Hotel, Restaurant And Tourism Management
The University Of Denver