Adam W. Millstine

Technical proficiency and troubleshooting skills developed through Bachelor-level coursework in Cisco networking, PC troubleshooting, IP network security, and administration. Experienced professional with over 20 years of technical support experience at Cox Business, Cox Tech Solutions, Comm Center Dispatch/Technical II support, and Service Call Reduction Team. Skilled in evaluating customer outages, coordinating team efforts, and resolving time-sensitive work orders for optimal customer satisfaction. Proficient in assessing network security risks, identifying firewall vulnerabilities, staying updated on emerging technologies, and delivering exceptional customer service. Meticulous attention to detail in ticket review and conflict resolution leading to cost and time savings for the company.

• Decreased number of truck rolls saving the company thousands, and unnecessary customer home visits. Validated over 400 work orders a day increasing proficiency for the technicians in the field as well as offering innovative ideas to run and prioritize workloads.

• CompTIA A+, Network + and Cisco CCNA , MCP
• Cybersecurity certification
• HFC certification