Jeanine Iranyongeye
Federal Way,WA
Summary
Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach. Proven successful in managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
5
5
years of professional experience
Work History
Dining Room/ Health Center Supervisor
Kaye Dolphus
Federal Way, WA
11.2023 - Current
- Reviewed closing reports at end of shifts and corrected mistakes.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Resolved customer complaints in a professional manner while adhering to company policies.
Catering Manager
Compass Group Hired under Horizon House
Seattle, WA
09.2022 - Current
- Met with clients to determine catering goals and provided quotes for costs
- Managed scheduling, food ordering, and event planning
- Coordinated with event planners for layout, guest count, and catering needs
- Collaborated with chefs to create menus within client budgets
- Established and enforced performance standards for excellent customer satisfaction
- Developed catering packages to drive sales and enhance customer experience
- Acquired new clients by tailoring products to meet specific needs
- Recruited and trained both permanent and temporary staff
- Conducted food service training for employee development and upselling
- Resolved customer concerns promptly and effectively
- Motivated staff for maximum efficiency and top-quality service
- Designed floor plans and managed special event planning
- Implemented customer service training to maintain high standards
- Analyzed sales data to optimize purchasing decisions
- Maintained compliance with safety and sanitation guidelines
- Trained new hires in food handling and safety protocols
Lead Server
Compass Group Hired under Horizon House
Seattle, WA
05.2020 - 08.2020
- Managed daily service operations, effectively delegating tasks and providing training to new staff members
- Fostered strong rapport with repeat customers, ensuring a warm and welcoming dining experience
- Drove customer satisfaction by delivering exceptional service and actively promoting positive word-of-mouth referrals, resulting in increased walk-in business
- Demonstrated a professional and diplomatic approach in handling customer concerns, effectively resolving issues and reinforcing our commitment to exceptional service
Server
Horizon House
Seattle, WA
02.2020 - 07.2020
- Demonstrated strong teamwork skills and actively sought feedback from management to continuously improve performance
- Maintained a clean and sanitary environment by regularly cleaning countertops, dining areas, and food preparation areas, prioritizing health, safety, and customer satisfaction
- Effectively collaborated with team members to ensure efficient order completion
- Executed food preparation responsibilities in accordance with franchise standards, emphasizing accuracy, speed, and proper packaging
- Provided prompt customer service by greeting customers and swiftly taking orders, optimally managing traffic flow
- Supported team members to collectively achieve goals and deliver exceptional service
- Exercised attentive listening skills to address and resolve customer complaints or requests, minimizing the need for escalation
- Developed a comprehensive understanding of products to effectively respond to customer inquiries and make recommendations
- Improved customer satisfaction by quickly operating the customer window and sales register, reducing wait times
- Performed shift change tasks daily, promoting a well-organized and smooth-running store environment
- Maintained inventory control by monitoring and restocking food and supplies at the counter, in the customer dining area, and in the food preparation area
Dining Manager
Compass Group Hired under Horizon House
09.2022
- Extended a warm welcome to patrons, escorted them to their tables, and assisted in taking orders, effectively supporting front of house operations
- Carried out strategic floor plan designs and coordinated necessary adjustments for events and exclusive reservations, ensuring seamless guest experiences
- Managed sophisticated reservation requests and organized optimal restaurant arrangements in collaboration with kitchen and front of house teams
- Spearheaded the planning, setup, and breakdown of high-profile special events, displaying impeccable attention to detail
- Oversaw procurement of food products, cultivating strong relationships with reputable vendors in order to consistently deliver top-quality ingredients
- Streamlined staff scheduling processes, securing sufficient coverage for all shifts, leading to efficient operations and customer satisfaction
Education
High school diploma -
Evergreen High School
06.2020
Skills
- Customer Satisfaction Management
- Proactive Problem-solving
- Implementing Corrective Measures
- Effective Inventory Management
- Establishing and Cultivating Brand Advocacy
- Efficient Cost and Waste Management
- Driving Revenue Increase
- Strategic Resource Planning
- Modern Instructional Strategies
- Creating a Supportive and Engaging Learning Environment
- Enhancing Literacy Skills and Writing Proficiency
- Facilitating Teacher-Student Collaboration
- Operations Management
- Outcomes Tracking
- Wine and Liquor Service
- Menu Knowledge
- Training Initiatives
- Menu Planning
- Order Processing
- Database Interface and Query Software
- Vendor Relations
- Supply Ordering and Management
- Critical Thinking
- Personnel Supervision
- Workplace safety
- Employee engagement
- Recruitment and hiring
- Schedule development
- Inventory control
- Staff management
- Staff discipline
- Quality control
- Verbal and written communication
- Attention to detail
- Documentation and reporting
- Strategic planning
- Policy enforcement
- Team building
- Workflow management
- Financial management
Schoolworkandoffcampusactivities
In high school, from September 2017 to June 2019, I had the privilege of participating in a two-year leadership class that honed my team building skills., Inclusivity: I learned the importance of including everyone and ensuring that all voices are heard., Communication and respect: I gained the ability to effectively express my opinions while being mindful and respectful towards others., Growth mindset: I learned how to accept and learn from constructive criticism, embracing it as an opportunity for personal development., Adaptability: I became adept at adjusting to different work environments and situations., Strong interpersonal skills: The experience allowed me to effectively communicate and collaborate with individuals from diverse backgrounds., One of the highlights of this leadership journey was working closely with incoming ninth graders as they navigated their first year of high school. In addition to providing academic assistance, we also offered companionship, mentoring, attendance tracking, one-on-one counseling, and organized various activities. This experience taught me valuable lessons in building and maintaining respectful relationships. I thoroughly enjoyed the opportunity to connect with my mentees, who each had unique characteristics. During my sophomore and junior years, I had the remarkable opportunity to partake in a prestigious program called 'Team Read,' wherein I served as a dedicated teacher's aide at the tender age of 16. This invaluable experience revolved around the noble task of equipping elementary students with the essential skill of reading.
Timeline
Dining Room/ Health Center Supervisor
Kaye Dolphus
11.2023 - Current
Catering Manager
Compass Group Hired under Horizon House
09.2022 - Current
Dining Manager
Compass Group Hired under Horizon House
09.2022
Lead Server
Compass Group Hired under Horizon House
05.2020 - 08.2020
Server
Horizon House
02.2020 - 07.2020
High school diploma -
Evergreen High School