Eleads CRM
Adam Zarnow
Sales And Management Professional
Houston
Summary
Ambitious Sales Support Manager recognized for exceptional leadership skills and for exceeding sales goals. Excellent communicator and key contributor to hiring processes, maximizing highly-qualified candidates on teams. Self-motivated and driven to succeed. Talented multi-tasker with excellent attention to detail and superb strategic planning abilities. Outstanding problem solving and critical thinking skills. Offering 15+ years of sales expertise coupled with dedication to exceeding company defined sales goals.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work History
Sales Support Manager
Dillard's Department Store
08.2023 - Current
- Managed staff schedules effectively, ensuring adequate coverage during peak periods without compromising employee satisfaction or productivity levels.
- Evaluated performance of dock employees, providing constructive feedback and implementing performance improvement plans when needed.
- Fostered a culture of teamwork among employees by organizing team-building activities that improved communication channels within the department significantly.
- Conducted regular safety drills to prepare employees for emergency situations on dock area effectively.
- Handled basic plumbing and electrical repairs as well as more complex tasks that required collaboration with licensed professionals.
- Improved building safety by conducting daily and monthly inspections and addressing potential hazards.
- Served as on-call technician during off-hours periods, addressing urgent issues promptly to minimize disruptions to daily routines.
- Maintained clean and attractive building interior and exterior, contributing to positive curb appeal and customer satisfaction.
Sales Associate
Dillards Department Store
04.2023 - 08.2023
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Achieved and maintained a top 10 sales position in district of 20+ stores for all 4 months that I held this position, as well as top shoe sales associate in the store for each of those 4 months.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Assistant Parts Manager
Friendship Hyundai Of Johnson City
09.2022 - 03.2023
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed and reshelved return orders, checking for discrepancies, potential usage and warranty issues.
- Ordered parts for customers, repair shops, and service departments for use in Hyundai and Kia automobiles.
Full Time Caregiver
Susan Zarnow
12.2008 - 03.2023
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Product Specialist
Friendship Ford of Bristol
10.2020 - 08.2022
- Continually expanded knowledge of Ford product line and competitor product lines.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Network Systems Administrator
Seismic Micro-Technology
03.2005 - 04.2008
- Deployed antivirus and security solutions throughout entire system network.
- Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
- Managed development of system protocols to deliver complete and persistent data set.
- Assembled and maintained over 215 workstations for in-house employees and provided technical support to 80 international employees across 4 different countries.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
Fire Controlman E-5
United States Navy, USN
03.1998 - 05.2001
- Rank: E-5
- Rating: Fire Controlman (FC2)
- Identified and reported target positions to accurately calibrate weapons direction systems.
- Operated and maintained key combat equipment.
- Medically retired for trauma sustained while on duty
- Maintained operational computer systems by inspecting, testing and aligning Aegis and Phalanx equipment and associated networks.
Education
Associate - Computer Technology with Networking/Cybersecurity
Spartanburg Technical College
Spartanburg, SC. 01.1997 - 05.1999
Skills
Business Development
Customer Relations
Sales and marketing strategies
Aftermarket products
Communication (Phone, Email, Text)
Senior Care
Software
CDK
Microsoft Office Suite
Automotive Mastermind
Microsoft Active Directory
IBM CICS
Timeline
Sales Support Manager
Dillard's Department Store
08.2023 - Current
Sales Associate
Dillards Department Store
04.2023 - 08.2023
Assistant Parts Manager
Friendship Hyundai Of Johnson City
09.2022 - 03.2023
Product Specialist
Friendship Ford of Bristol
10.2020 - 08.2022
Full Time Caregiver
Susan Zarnow
12.2008 - 03.2023
Network Systems Administrator
Seismic Micro-Technology
03.2005 - 04.2008
Fire Controlman E-5
United States Navy, USN
03.1998 - 05.2001
Associate - Computer Technology with Networking/Cybersecurity
Spartanburg Technical College
01.1997 - 05.1999
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